Front Office Manager - Commonwealth Hotels

Description

Position at Hyatt Regency Aurora Denver Conference Center

Join a dynamic team at the Hyatt Regency Aurora Conference Center. We offer benefits on day 1, no waiting period. The salary pay range is 50k-60K.

Our beautiful hotel is located halfway between downtown Denver and the Denver International Airport, just across from the University of Colorado Anschutz Medical Campus and the Children's Hospital of Colorado.

We are looking for a top-performing, experiencedFront Office Manager. Ourfront office manager acts as the face of the establishment and is responsible for ensuring exceptional guest services from the moment someone walks through the door. Excellent communication skills are required to hire, train, and supervise hotel front desk staff, interact with guests during check-in and throughout their stay. Additional tasks include mitigating hotel guest complaints, compiling occupancy reports and financial information. This is a supervisory role overseeing front desk operations. This is an excellent opportunity to join a FUN, results driven team to take your career to the next level!

What is in it for YOU?

• Medical, Dental, Vision -DAY ONE!
• ON DEMAND PAY (NO FEES!) * Access your pay as you've earned it! No cost to you!
• 401K with a company match!
• Vacation/ Personal days & Holiday pay
• Hotel Room and Food and Beverage Discounts
• Travel Discounts for Travel and Food and Beverage
• Personal Days Off
• Online Training Courses
• Commonwealth University (Grow your Career in hospitality)
• Referral Program and Bonus
• Flexible Health Care Spending Account
• Day Care Flex Spending account
• Direct Deposit
• Jury Duty Leave
• Bereavement Leave
• Employee Assistance Program
• Associate of the Month/Associate of the Year/Service Awards
• Free Basic Life & Basic Accidental Insurance
• Voluntary Life Insurance Products for Self, Spouse and Dependents

Some Key Areas of Responsibilities include:

• Maintains day-to-day operations of the Front Office department.
• Promoting our Guest Satisfaction Scores to exceed brand standard
• Establishes and maintains appropriate service standards for all Front Office areas.
• Maintains proper cash handling procedures and appropriate over/short documentation.
• Adheres to all hotel policies with regards to hiring, disciplinary actions, and required training documentation.
• Engages staff and promotes positive associate engagement
• Promotes training practices and professional development for team

Requirements:

• Strong interpersonal skills and possession of a full understanding of professional business ethics, decorum, and social skills.
• Excellent oral and written communication skills.
• Excellent organization skills, manage time well, correctly prioritizes, and is flexible.
• Applicants must be able to work weekends & holidays.

Commonwealth Hotels was founded in 1986 and quickly became a superior hospitality management company with a world-class culture, sought after for our exceptional guest and associate satisfaction, market premiums, superior return on investment and a "Whatever It Takes" attitude. We are a leading franchisee of Marriott, Hilton, and Hyatt brands. Commonwealth Hotels, home office is in Covington, KY and led by industry executives who have worked together for more than 30 years and have over 100 years of combined experience with hotels and city clubs in all markets across the United States. Our Mission at Commonwealth Hotels is accomplished by providing quality Products and Services to our guests through Attention to Detail, Integrity, Pride, and Intensity in all we do. This allows us to develop a special relationship with our guests, associates, and owners, carving out our niche in the marketplace. These actions across the board result in superior sales and financial performance.

As a Company we believe the true success of our operation rests with the associates who bring life to the bricks and mortar. A great hotel or club is created by great people who perform their job to the best of their ability and are always friendly and helpful to guest. The attitude of our associates all our associates is the mark which sets us apart from other management companies. As the property becomes known for its quality of service and attitude of its associates, the opportunity for growth and security on the personal level is enhanced. A quality operation begets quality people and this combination in turn yields satisfied guests.

At Commonwealth Hotels, "We are an equal opportunity employer and value diversity. Employment is decided on qualifications, merit and business need." EOE/Drug Free Workplace