Front Office Manager - Omni Hotels & Resorts

Overview

Omni Amelia Island Resort & Spa

At Omni Amelia Island Resort & Spa guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options and family-friendly activities.

Omni Amelia Island Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Resort & Spa may be your perfect match.

Job Description

To work closely with Director of Front Office and Front Office Manager and staff to ensure maximum Front Office operating efficiency.

Responsibilities

• Handle all training with associates to ensure Omni Standards.
• Communicate with all department managers on continuing basis. 
• Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
• Be very familiar with the hotel computer system for training maintenance and trouble shooting.
• Complete weekly supply inventories to ensure adequate pars of such.
• Complete rate discrepancy report and make needed changes.
• Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
• Prepare group information sheets.
• Complete check-out with balance report.
• Complete credit check daily.
• Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
• Assure knowledge and training of Marketing Programs of company and hotel.
• Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.

Qualifications

• Previous luxury hotel experience strongly preferred within Guest Services or Front Office
• Previous Front Office Leadership experience required.
• Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
• Ability to stand for the entire scheduled shift.
• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
• Knowledge of Property Management Systems and related computer programs
• Strong knowledge of Microsoft Office Software

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.