Front Office Coordinator - Genesis Northwest Care Center - Genesis Ob-Gyn

Front Office Coordinator - Genesis Northwest Care Center

We have a full-time position open and are looking for our next great team member.  Our hiring pay range is $16.43 - $19.50 per hour, depending on experience.  Monday through Friday schedule, no weekend coverage required.

Genesis OB/GYN, is seeking an experienced Front Office Coordinator for our Northwest Care Center. Greet patients and visitors professionally and politely, check patients in and out using the EMR, system, collect and post patients’ payments, schedule appointments, answer phones, process medical records requests, and assist patients with portal issues and questions.

Essential Functions

• Greet patients and visitors and direct them appropriately.
• Check patients in and out using the facility’s practice management system.
• Collect payments and post them to the patients’ accounts.
• Assist patients with their registration in the facility’s electronic medical record, as needed.
• Present all patient forms and policies; obtain signatures on needed forms and consents; collect all appropriate billing forms and scan into the appropriate database.
• Schedule follow-up appointments for patients to include work-in appointments.
• Maintain supply of the appropriate patient materials and forms used.
• Maintain cleanliness of the lobby and front office area.
• Monitor the patients as they wait in the lobby for their appointments.
• Monitor clinic flow: notify patient when the providers are running late and notify providers of no shows. Notify lab staff of patients waiting for labs
• Open and close the clinic.
• Responsible for collecting patient payments with accuracy and posting properly
• Exhibit and maintain a high degree of professionalism and decorum in all situations in addition to confidentiality, flexibility, and accountability

Education

• High School Diploma or GED required.

Experience/Qualifications: 

• 2 - 4 years of medical office experience
• Excellent communication and organizational skills
• Commitment to excellent customer service
• English/Spanish preferred
• Understanding of private and governmental insurance carrier eligibility and benefits; ability to explain information to patient
• Understanding of and adherence to confidentiality rules
• Accuracy and attention to detail with ability to multi-task
• Ability to work effectively in a fast-paced environment
• Proficiency in Microsoft Office, such as Word, Excel, Power Point and Outlook
• Familiarity with EMR software and pervious money handling experience preferred
• Reliable transportation, some travel between offices is required