Front Office Coordinator/Clinic Attendant - LifeLong Medical Care

Overview

Supporting Community Healthcare is a rewarding role. LifeLong Medical Care is looking for a Front Office Coordinator/Clinic Attendant to work at our TRUST Health Center in Oakland. The Front Office Coordinator/Clinic Attendant will work with a multi-disciplinary team in the delivery of general primary care medical services in a community health setting. Under the general supervision of the Center Director or Center Supervisor, the Front Office Coordinator/Clinic Attendant is responsible for ensuring efficient and friendly front office operations including reception, appointment scheduling, patient registration and check-in, telephone operation and financial eligibility, and providing lobby security.

This is a full time, benefit eligible position, working 40 hours per week. 

This position is represented by SEIU-UHW. Salaries and benefits are set by a collective bargaining agreement (CBA), and an employee in this position must remain a member in good standing of SEIU-UHW, as defined in the CBA.

LifeLong Medical Care is a large, multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have over 15 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more. LifeLong Medical Care is an equal opportunity employer. We strongly encourage applications from women, people of color, and bilingual and bicultural individuals and members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical condition.

Benefits

Compensation: $20 - $24/hour. We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including ten paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.

COVID-19 Vaccine Policy

In accordance with LifeLong Medical Care's commitment to provide and maintain a workplace that is free of known hazards, we have adopted a Mandatory COVID-19 Vaccine Policy to safeguard the health of our employees and their families; our patients and visitors; and the community at large from infectious diseases, that vaccinations may reduce. This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Order of the California State Public Health Officer. Unless a reasonable medical or religious accommodation is approved, all employees must receive COVID-19 vaccinations.

Responsibilities

Administrative Duties

• Greets all patients and visitors in a warm and friendly manner and utilizes positive customer service in all interactions
• Responsible for patient reception and intake including registration, check-in and scheduling future appointments
• Performs computer data entry, document and card scanning and validation
• Manages patient flow from front to back office
• Answers clinic phones and directs calls appropriately. Makes follow-up calls
• Receives and distributes all incoming correspondence including mail, faxes, interoffice mail courier items and packages
• Maintains appearance of waiting areas and reception desk
• Maintains inventory of front desk supplies and forms
• Generates correspondence as requested

Clinic Attendant Duties

• Greets all patients and visitors in a warm and friendly manner and utilizes positive customer service in all interactions
• Maintain a calm and peaceful environment in the waiting room area that is inviting to all.
• Provides patient de-escalation as needed and mobilizes team to medical or mental health emergencies.
• Interface with law enforcement as needed during and after an escalation event involving patients.
• Ensures patient needs are met by other team members and works to reduce wait times
• Manage patient shower schedule
• Performs other duties as assigned by the Center Director/Center Supervisor

Qualifications

• Strong organizational, administrative and problem-solving skills, and ability to be flexible and adaptive to change
• Excellent interpersonal, verbal, and written skills and ability to effectively work with people from diverse backgrounds and be culturally sensitive
• Ability to prioritize competing work demands and tasks from clients or staff
• Ability to work effectively and calmly under pressure in a positive, friendly manner
• Work in a team-oriented environment with a number of professionals with different work styles and support needs
• Conduct oneself in external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident and sensitive staff
• Make appropriate use of knowledge/ expertise/ connections of other staff
• Be creative and mature with a “can do”, proactive attitude and an ability to continuously “scan” the environment, identifying and taking advantage of opportunities for improvement

Job Requirements

• High school diploma or GED 
• One year experience in the medical field
• Excellent customer service and ability to maintain confidentiality
• Proficient in standard office software (Microsoft)

Job Preferences

• Bachelor’s degree in health science or a related field
• Proficient in Electronic Health Records (EHR) and Electronic Practice Management Systems (EPM)
• Experience in working in a community health center