Front Office Coordinator - Boston Sports Medicine

About the Front Office Coordinator Job Type:

Boston Sports Medicine is actively seeking a Front Desk Coordinator to be a part of our energetic Physical Therapy team at our Brookline Clinic. This is a full time position.

The Front Desk Coordinator Plays a crucial role in ensuring the smooth operation of our physical therapy practice. This position involves a combination of administrative tasks, patient interaction, and collecting copayments. The individual in this role will be well versed in front desk activities, handling patient inquires, and scheduling appointments.

Key Responsibilities 

• Greet patients in a friendly and professional manner.

• Field phone calls, respond to inquires, and provide information about the practice's services.

• Schedule and coordinate patient appointments efficiently, considering therapist availability and patient preferences.

• Collect copayments and deductibles.

• Manage appointment cancellations, rescheduling requests, waitlists.

• Perform general administrative tasks such as filing, data entry, and maintaining patient records.

• Effectively communicate with patients, therapists, and other staff members to ensure a cohesive and positive patient experience.

Hours: 8am - 4:30pm Monday to Friday

Compensation: $20-$22 per hour

Benefits: 

• 401 (k) matching
• Dental insurance
• Health insurance
• Paid time off

Qualifications: 

• Highschool graduate or equivalent

• Medical clerical experience strongly preferred

• Basic computer knowledge, e.g., Microsoft office and prior experience with EMRs

• Self-starter and detail oriented

• Tactful interpersonal relationships