Front Office Coordinator - Texas Oncology

Texas Colon & Rectal Specialists is looking for a Front Desk Coordinator to join our team!  This position will work and support our Arlington, TX location.   

Texas Colon & Rectal Specialists is a specialty surgical division within Texas Oncology that is committed to providing leading-edge treatments for colon and rectal diseases and disorders.  We are one of the largest colorectal care specialist groups in the United States. We are committed to growing our mission to provide our patients with the most advanced, compassionate colorectal healthcare. Being a large group simply means we can offer more convenience to our patients. Texas Colon & Rectal Specialist (TCRS) is here to provide our patients with leading-edge treatment for anal abscesses, fistulas, fissures, colon cancer, hemorrhoids, and ostomy care.   

What does a Front Desk Coordinator do? 

Responsible for general clinic office functions that support efficient and effective patient care including patient registration, insurance verification, collection of applicable co-insurance and/or co-payments and scheduling of diagnostic and follow-up appointments and procedures. 

The essential duties and responsibilities: 

• Coordinates all front office work and patient flow activities. 
• Answer telephone calls, re-direct calls as appropriate, and assist callers with questions or concerns. 
• Maintain accurate, real-time, physician/clinic schedules ensuring that patients are scheduled properly.  
• Enter patient insurance and demographic information, including any new/updated information into the patient accounting system. 
• Ensure historical medical record is scanned into EMR, for established patients. 
• Review patient balances, and insurance coverage levels to determine patient financial responsibility, including co-insurance rates for in-office procedures. 
• Perform all check-out tasks including scheduling patients for follow-up appointments, and printing educational material and patient visit summaries as requested.  
• Balance receipts daily and reconciles daily work. 
• Create office-based claims  
• Confirm referrals are current and in the chart 
• Assist in retrieving in office procedure precertification’s 

• Maintain the Workflow dashboard which includes missing slips & no shows 

The ideal candidate for the Front Desk Coordinator will have the following minimum qualifications:  

• Knowledge of patient registration and insurance verification procedures. 
• Knowledge of medical terminology. 
• Knowledge of grammar, spelling, and punctuation to type patient information.  
• Skill in operating a computer, copy machine, fax machine, scanner and multi-line telephone.  
• Skill in multi-tasking and preparedness to cover other front office and clinic functions as necessary. 
• Ability to speak clearly, concisely and compassionately.  
• Ability to read, understand and follow oral and written instruction.  
• Ability to establish and maintain effective working relationships with patients, employees, and the public 

Physical Demands:   

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination.  Requires standing and walking for extensive periods of time.  Occasionally lifts and carries items weighing up to 40 lbs.  Requires corrected vision and hearing to normal range.    

WORK ENVIRONMENT:   

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment may occur.