Front Office Associate at Center for Diagnostic Imaging

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RAYUS Radiology, formerly Center for Diagnostic Imaging and Insight Imaging, is looking for a Front Office Associate to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Front Office Associate, you will be responsible for providing services to patients and referring professionals by answering phones, scheduling appointments, greeting and registering patients in a cheerful, professional, and sincere manner, and performing other duties as assigned.

This is a part-time position working Monday-Friday 3:00pm - 9:000pm, with possibility of extending until 9:30pm; includes Saturday rotation (2-3per year 7am-3pm).

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(55%) Registration

• Greets and checks-in patients scheduled for imaging services; registers demographic information and processes payment plans and copays

• Answers phones and handles calls in an efficient and friendly manner

• Fields calls appropriately for center associates

• Acts as liaison between technologists and the patients waiting for exams and relays messages regarding scanner status and other clinic information

• Maintains front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office clean up

• Orders office supplies as needed

• Maintains supply of patient information sheets

• Pushes imaging via electronic interfaces

• Completes confirmation calls and provides preparation instructions to patient

• Faxes reports, billing information, and medical release forms as requested

(20%) Insurance

• Verifies patient's insurance

• Pre-certifies all exams with patient's insurance company

• Obtains insurance authorization

• Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment

• Handles release of information requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines

(20%) Scheduling

• Arranges transportation, interpreters, and hotel accommodations for patients when appropriate

• Enters and submits patient exam orders

• Verifies orders match exam schedules

• Schedules referrals and ensures proper authorizations are obtained

• Schedules walk-in patients

• Processes requests for image orders and CDs from referring physicians and patients

• Maintains an up-to-date and accurate database on all current and potential referring physicians

(5%) Performs other duties as assigned