Front Office Assistant - MichaeL C. Toms, DDS, MS

Specializing in periodontics, we offer some of the best care for diagnosing and treating gum disease in Cincinnati, Ohio. Combining service with technology, we have introduced the most innovative and effective new treatment methods to his patients. Among these services are Chao Pinhole® Surgical Technique, guided implant surgery, digital X-rays, and various types of laser dentistry. In addition to these, the office recently acquired an ICAT machine and 3D printer for faster and more effective results.

Along with an emphasis on precision and effective treatments, the staff at Dr. Toms’ office also prioritizes customer service. Our staff works hard to create a welcoming environment from the moment you walk in the door. We want you to feel safe and comfortable, no matter how big or small your dental procedures are. We care about you and your dental health.

To learn more about our office, check out our website here: https://www.yourhealthygums.com/

Our dental front office associates are the heart of our practice – they are the first and last impressions to be made on our patients. Our front office team plays an essential role in helping the operations of the office run smoothly and delivering best in class patient care. By joining our team, you will have: 

• Work Life Balance 

• 3 weeks PTO & 8 Paid Holidays 

• Paid Parental Leave 

• Medical/Vision/Dental Benefits 

• 401k Match 

• Professional Growth and Career Advancement Opportunities 

Key Responsibilities 

• Build and maintain productive schedules for our doctors and hygienists 

• Verify insurance coverage and fee schedules while completing full insurance breakdowns for patients 

• Complete pre-authorizations and referrals as appropriate for patients; gather all necessary information for claim processing 

• Coordinate financial agreements and consent forms for the patient's financial responsibility of dental treatment  

• Assist patients with understanding their treatment plan and increase dental case acceptance  

• Assist with patient check-in, registration, and maintain patient health and dental records with strong attention to detail and adherence to HIPAA Privacy Practices   

• Ensure efficient office operations, including distribution/response to mail, scheduling, answering and returning of phone calls, responding to patient billing inquiries, and direction of workflow as necessary 

• Customer service experience 

• Dental office experienced (preferred) 

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  

Working Environment & Physical Requirements  

Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.