Front Office Assistant - Education Week

Education Week, a nonprofit media organization that provides the most trusted news on K-12 American education, is seeking a Front Office Assistant to join our Administration team. 

Job Summary 
Reporting to the Executive Assistant/Office Manager, the Front Office Assistant is a dynamic individual who provides general office support which includes a variety of clerical activities on a day-to-day basis. The desired candidate should be professional, punctual, highly organized, energetic, have attention to detail, and have outstanding customer service experience. This is a hybrid work opportunity in which the current arrangement is three days in the office and two days at home.

Responsibilities 

• Operate the telephone system by answering, screening, and directing calls to the appropriate individual or department. Provide necessary information during the call.
• Greet and welcome visitors in a professional and friendly manner.
• Ensures that the conference rooms, supply rooms, kitchens are clean, tidy, and stocked with supplies. 
• Collects, opens, sort, and route incoming mail and deliveries to the appropriate individual or department. Manages outgoing packages via FedEx system.
• Promptly submits work orders for building maintenance to property management group.
• Assists the Executive Assistant on tasks related to Education Week and social events.  

Qualifications and Skills 

• High school diploma with 1 year of relevant experience and/or training.
• Knowledge of customer service, administrative, and clerical procedures.
• Excellent telephone etiquette.
• Good working knowledge of Microsoft Word, Outlook, Slack, and using the Internet.
• Ability to learn, adapt, prioritize, ask questions, and follow instructions.
• Good team player with the willingness to assist others and share expertise.

About Education Week 
We are principled. We are welcoming. We are passionate. We are expert.

Education Week’s parent company, Editorial Projects in Education (EPE), serves the nation’s leading K-12 policymakers, educators, researchers, marketers and other influencers with informed, independent, and highly respected journalism and research, with the goal of improving U.S. K-12 education.  Education Week (www.edweek.org), K-12 education news, analysis, and opinion, is a digital-first news operation that is dedicated to raising the level of awareness and understanding among professionals and the public of important issues in American education.  A leading authority in an ever-evolving space, we bring over four decades of experience to our journalism and research without bias or agenda. At Education Week, we believe that an equitable—and excellent—education for all students is possible, and we empower the field to make it a reality. 

Benefits
Education Week is a vibrant workplace that is conveniently located in the heart of downtown Bethesda, MD. We offer a competitive salary and benefits package including health and dental insurance, a 401(k), PTO, and tuition assistance. We value innovation, leadership, and forward-thinking, and provide a friendly, intellectual, challenging work environment where employees can thrive and grow professionally. 

Education Week is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, skin color, ethnicity, religion, gender, sexual orientation, national origin, disability, age, marital status, military status, pregnancy, or parenthood. EdWeek is committed to maintaining a diverse and multicultural working environment.
 
Education Week will not be able to sponsor applicants for work visas.
 

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