Front Office Assistant - Behavioral Health - Goodyear - Adelante Healthcare Center

Under the direction of Front Office Supervisor or designee, this position provides direct customer service to patients. Duties inc...

ESSENTIAL SKILLS AND EXPERIENCE

High school diploma or GED from an accredited institution

Current Healthcare Provider BLS certification from the American Heart Association or from an organization that follows the American Heart Association guidelines

Effective communication demonstrated by ability to read, interpret, comprehend and comply with written and verbal communication

Proficient mathematical skills for use in a healthcare setting

Basic computer proficiency to include Windows, MS Office, and internet

Ability to problem solve in situations both independently or with support from team and/or leadership

Ability to multi-task and work effectively in a high-stress and fast-moving environment

Must have reliable transportation that can meet any operational reassignments of the organization during the workday. If employee is driving during work hours, the employee is required to possess a valid driver’s license and must be in compliance with Arizona vehicle insurance requirements

NONESSENTIAL SKILLS AND EXPERIENCE

Ability to communicate in more than one language

Electronic Health Record experience

Two or more years of front desk experience preferred

The qualifications listed above are intended to represent the minimum skills and experience levels associated with performing the duties and responsibilities contained in this job description. The qualifications should not be viewed as expressing absolute employment or promotional standards, but as general guidelines that should be considered along with other job related selection or promotional criteria.

POSITION REPONSIBILITIES/ESSENTIAL

Greets all patients and offers assistance with questions, or directs them to appropriate person or location

Responsible for answering the phone, greeting callers, establishing the reason for call and resolving issues or referring to appropriate person

Maintains and distributes patient documentation in an organized manner

Accurately enter all patient demographics and all other required information into practice management system

Obtains patient registration information and enter into computer system

Identifies financial status of patients regarding sliding fee scale, insurance or discounts. Refers to eligibility as needed.

Verifies third party payer coverage and billing information - insurance, etc.

Assists with the correction of billing information as needed

Prepares financial batch daily for processing

Accurate handling of cash drawer and daily receipts

Schedules patient appointments for medical providers via the computerized EPM

Scans documents into electronic health record

Knowledge of and participates in Adelante UDS measures, meaningful use metrics and other quality initiatives by assisting with audits and other data collection

Maintain appropriate level of office supplies, medical forms at work station

Additional Duties and Responsibilities.

All other duties as assigned (such as translation and travel to other locations)

PCMH

All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees will maintain an environment which supports and engages patients and co-workers in a caring team based model to promote wellness and improve health outcomes.

Adherence to Compliance and Code of Conduct

All employees are required to comply with Adelante Healthcare’s written standards, including its Compliance Program and Standards of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante’s legal or compliance requirements. Such compliance will be an element considered as part of the regular performance evaluation.

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of this job, the employee may be required to sit for long periods of time, stand; walk; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb steps/stairs; balance; stoop; kneel; crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions. The employee must frequently lift and/or move up to 25 pounds without assistance, and may occasionally be required to lift or move up to 50 pounds with assistance. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time when traveling to various clinic sites. The noise level in the work environment is usually moderate. The employee may be subject to health hazards (contagious diseases, blood borne pathogens, etc.) when working in the clinic area.

In any organization or job, changes take place over time. Although an effort will be made to keep job-related information current, this is not an all-inclusive list of job responsibilities. Adelante Healthcare, Inc. reserves the right to revise or change job duties and responsibilities as the business need arises. In compliance with EEOC 29 CFR part 1630, if the essential functions of this position cannot be performed in a satisfactory manner by the employee, further accommodations shall be made if it does not constitute undue hardships upon this organization.