Front of House Supervisor - The Delegate Hotel

Summary

As a member of the front-of-house team, you'll create memorable experiences for our guests' supervising operations. The front-of-house staff is friendly, courteous, helpful, timely and works in a professional manner resulting in a very high level of guest satisfaction. Managing the daily business operations of the Restaurant by performing the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Employee management including assisting with hiring, training, and terminations
• Positive style customer service and engagement
• Clean, safe, and consistent food preparation
• Assist with Staff scheduling within labor budgets
• Establishes restaurant business plans by surveying restaurant demand.
• Maintains professional and technical knowledge base on current trends
• Develop and manage ongoing safety and sanitation protocols
• Fully participate in company initiatives
• POS system management
• Other various operational responsibilities

Supervisory Responsibilities Directly supervises all employees in the restaurant, Servers, Bartenders, support staff, and any other front of house employees. Carries out supervisory responsibilities in accordance with the company's policies and applicable laws. Responsibilities include assisting with hiring, firing, training, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Cost Consciousness - Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.

Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Managing Customer Focus - Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs.

Supervising People - Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates' activities; makes self-available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills.

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.