Front of House Manager - North Hills Country Club

We are looking for an experienced and dynamic Front Of House Manager, you will play a crucial roll in overseeing the daily operations of the front of the clubhouse, ensuring exceptional guest service and a positive member/guest experience.

The ideal candidate should have strong leadership skills, a customer-centric mindset, and the ability to manage and motivate a team effectively.

Responsibilities:

*Supervise and lead front of house staff, including hosts, servers and bartenders.

*Oversee day-to-day operations including opening and closing procedures.

*Ensure a welcoming and organized front of house area for guests.

*Coordinate with kitchen staff to ensure timely and accurate order delivery.

*Monitor and manage reservations to optimize table turnover and guest satisfaction.

*Address member inquires, concerns and feedback promptly and professionally.

*Implement and inforce health and safety standards in the front of clubhouse area.

*Collaborate with kitchen and bar to ensure seamless communication and service.

*Assist in training and onboarding new front of house staff.

*Contribute to creating a positive professional and enjoyable dining experience for our members and their guests.

Requirements and Skills:

* Proven experience in a front of house management role in the hospitality industry.

*Strong leadership and organizational skills.

*Knowledge of restaurant operations, customer service best practices, and point-of-sale systems.

*Ability to handle member/guest issues with diplomacy and resolution.

*Familiarity with health and safety regulations in the food service industry

*Flexibility to work evenings, weekends, and holidays as needed.

*High level of integrity, work ethic, and professionalism.

*Ability to multitask and thrive in a fast-paced environment.

*Bachelor's degree in Hospitality Management or related field is a plus.

*Experience with Jonas and Canvas software a plus.

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