Front of House Manager - Chick-fil-A
Lewis Center, OH 43035
About the Job
Do you enjoy leading and serving others? Would you like the opportunity to contribute to a dynamic, multi-million-dollar business? Are you passionate about the guest experience in a fast-paced environment that caters to over 1,700 guests per day? If you answered yes to any of these questions, we would love to hear from you! Chick-fil-A Lewis Center is looking for a Front of House Manager to oversee operations, coach and develop team members, and provider a remarkable guest experience!
Role
We are looking for an experienced and skilled Front of House Manager with remarkable skills, who will run a store effectively and with high attention to detail. Our FOH Managers are required to be in constant contact with our team and our guests. They need to be able to ensure their team provides the highest quality customer service and monitors the overall financial performance of the store. The responsibilities of a FOH Manager are to interface closely with the store team and guests to provide them with what they need, give informed recommendations and suggestions, build customer and brand trust, assist the team with anything they need, and make sure the guests have a remarkable experience.
Responsibilities
- Appraising and auditing team performance.
- Training and supervising team.
- Manage a daily labor budget.
- Addressing guest complaints and inquiries.
- Maximize profitability and productivity.
- Motivate the team to meet sales targets and business objectives.
- Ensuring compliance with safety and health regulations.
- Liaising with Owner/Operator and Director team
- Taking care of promotional prospects, benefits, and salaries of their team.
- Providing opportunities for team advancements.
Requirements
- Must be 18 years old.
- Must be able to work from either 6 AM - 2 PM or 2 PM - 11 PM.
- Must be able to work Saturdays.
- Confidence, resourcefulness, and organizational skills.
- Must move with urgency and use time efficiently.
- Previous food service industry experience a plus
- 2+ years of prior leadership experience is required.
- Teamwork and team building skills.
- Verbal communication skills.
- Enthusiasm and a high-energy personality.
- Problem-solving skills.
- Shows initiative and sets a good example.
- Delegates effectively and triages real-time problems.
- Bilingual (Spanish) is a plus, but not required.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.