Front of House General Manager - Chick-fil-A

The Front of House General Manager is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. They are responsible for supporting executive leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Front of House General Manager’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members and other leaders. General Managers lead by example and set the tone that others will follow. 

Position Type: 

• Full-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Front of House General Manager Responsibilities:

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken
• Commits to both personal and professional growth.
• Exhibits an example of high character inside and outside of the organization.
• Leads the restaurant in line with the mission and values of the organization. 
• Develops the next generation of leaders in the organization.
• Responsible for building and maintaining a strong leadership pipeline. 
• Responsible for interviewing, onboarding and orientation of new team members and leaders. 
• Owns the review process and conducts all team member reviews. 
• Owns team member accountability, clear conversations and leadership communication. 
• Partners with the Operator and other Directors to set and reach goals.
• Maintain chemistry/cohesiveness among leaders within the organization.

Qualifications and Requirements:

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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