Front of House Director - Chick-fil-A Joppa Road

JOB DESCRIPTION:

The Front of House (FOH) Director at Chick-fil-A Joppa Road is responsible for overseeing the front-of-house operations, ensuring an exceptional guest experience, and driving team performance through Chick-fil-A’s core values. This leadership role requires a strategic approach to operational efficiency, team development, and customer satisfaction, supporting Chick-fil-A’s commitment to continuous improvement and excellence. The FOH Director works closely with the Operator, Directors, and Shift Leaders to maintain operational standards, financial stewardship, and adherence to established policies

OUR BENEFITS INCLUDE:

• Closed Sundays - All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
• Work Directly With A Chick-fil-A Operator - The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.
• Competitive Pay - Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
• Benefits - Paid Medical Insurance is available. Up to 40 hours Paid Time Off.  College scholarships available.  Free meal while working
• Opportunities - Advancement with training, certifications and leadership development
• Great Work Environment - At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A

JOB RESPONSIBILITIES:

• Lead with Chick-fil-A’s 5 Critical Success Factors - Embody the principles of Leadership, Talent Development, Financial Stewardship, Sales & Brand Growth, and Customer Experience, aligning with the Chick-fil-A Joppa Road goal of “1% better every day.”
• Manage Mid-Level Leadership Team - Supervise and support Shift Leaders and Team Leaders, fostering a collaborative and productive leadership team.
• Ensure Operational Efficiency - Work alongside mid-level management to run shifts smoothly, providing feedback and guidance to improve team and guest experiences.
• Drive Guest and Team Satisfaction - Exceed expectations by implementing and upholding systems and policies that enhance both guest and employee experiences.
• Develop and Implement Systems - Create and refine systems and processes tailored to various business segments, optimizing operational flow and effectiveness.
• Collaborate on Policy Creation - Partner with Directors and the Operator to establish policies and procedures aimed at maximizing operational efficiency and maintaining high standards.
• Manage Financial Operations - Oversee financial activities, including daily till and safe counts, and use financial software (InForm and Signal) to manage cost centers related to labor, food, maintenance, and productivity.
• Enhance Customer Experience Metrics (CEMs) - Lead initiatives to improve customer experience through effective team leadership, training, and system implementation.
• Maintain Compliance with Third-Party Inspections - Ensure adherence to policies and protocols required for successful Deloitte and EcoSure inspections.

QUALIFICATIONS AND REQUIREMENTS:

• Demonstrated experience in leading, coaching, and guiding team members and shift leaders to foster a culture of excellence, collaboration, and accountability within FOH operations.
• In-depth knowledge of Chick-fil-A’s operational standards, including the Core 4 principles, second-mile service, WHED strategy, and practices that create outstanding guest experiences.
• Highly organized with a strong commitment to keeping all FOH areas—dining room, front counter, and bathrooms—clean, well-organized, and running efficiently.
• Proficient in utilizing digital tools to optimize FOH operations and enhance service delivery.
• Excellent communication skills for effectively sharing Chick-fil-A’s vision, values, and expectations with team members, guests, and leadership.
• Strong problem-solving skills, especially in managing guest feedback and resolving challenges to maintain guest satisfaction and protect Chick-fil-A’s reputation.
• Flexible schedule with availability to open and close shifts, along with the adaptability to support peak business hours and special events.
• Committed to upholding safety, security, and sanitation standards, ensuring a safe and welcoming dining environment.

Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Pay: $40,000 - $50,000 / year

Job Type: fulltime

Schedule:

• Weekend availability
• Monday to Saturday
• On call

Education: No education required

Work location: On-site