Front Food Server Specialist - Cornerstone - Boyd Gaming

Company Description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Receive and serve food and beverage orders from guests. May also be responsible for collecting payment and making change for guest checks.

• Complete knowledge of all food and beverage menu items and daily specials.
• Responsible for coordinating service for the entire team including timing of meal and overall customer satisfaction.
• Communicates with the Host to determine special needs/requirements of guests prior to seating.
• Provides initial greeting to the guests and the introduction to other members of their Serving Team.
• Demonstrate outstanding communication skills and is able to memorize scripted presentations including the room’s basic concept and tour through the Food and Beverage menus.
• Take guests beverage orders while suggesting and upselling cocktails, wine, and beet offerings to exceed our guest expectations.
• Order and deliver beverages.
• Review the menu offerings including all specials, suggesting and upselling to enhance guest satisfaction while accurately recording guest orders.
• Place orders communicating special needs to back Waiter/Asst. Food Specialist.
• Ensure proper delivery of all courses and guest satisfaction throughout the meal.
• Continue to sell beverages and menu items including dessert while maintaining the table.
• Present guest check at the end of the meal ensuring settlement of the bill.
• Thank guests as they depart per scripted requirements.
• Assist the team in the clearing and resetting of tables.
• Communicate guest dining preferences to the host team to record for guest history.
• Any other duties as assigned by management.
  
  

Qualifications

• One (1) year of food and beverage experience preferably in a fine dining restaurant.
• Working knowledge of good specialty or cuisine and service standards in specific restaurants.
• Must be able to stand and walk for majority of shift.
• Must be able to lift and carry trays weighing approximately 40 pounds.
• Must have excellent customer service and communication skills.
• Must be able to utilize computer systems for placing food and beverage order and processing payments.
• Must be able to obtain/maintain any necessary licenses and/or certifications.
  
  

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.