Front End Sales Manager - Massage Envy

Where Better Careers Begin!
Massage Envy Massage Envy University Park Mall, Mishawaka, IN 

Are you a natural leader who loves to inspire others to succeed? At the Massage Envy University Park Mall franchise, we support you to be your best while you inspire a team of caring professionals to deliver an excellent experience that will help others feel their best.

Job description
We are seeking a highly energetic individual with strong skills in sales, who thrives in a team environment and is focused on providing a platform for an exceptional customer experience. This position is the "front line" or the "first impression" of what our members and guests see when they visit our clinic. As a Sales Manager, you will lead and coach the Wellness Advisor team in all sales and service-related matters. Sales Managers will work closely with each Wellness Advisor to create daily, monthly and quarterly sales goals in the areas of need for the business. You will meet regularly with your Clinic Manager to assess the current team and business needs and outline action steps for continuous growth. As part of the management team, it is vital to create and maintain an open-door environment where all parts of the business can come to you with question or concerns and know they will be addressed or handled with respect and tact. As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience.

Job Requirements:
-Excellent sales, communication, and customer centered skills
-Goal-oriented with an ability to achieve sales targets
-Must have strong, effective communication skills in person, on phone and email
-Must be able to work under pressure and meet sales goals
-Must have proficient computer skills

Responsibilities:
-Execute a full circle sales process
-Meet and exceed sales goals as established by the Clinic Manager
-Conduct tours with new guests to build rapport to facilitate sales
-Be knowledgeable about services, products and pricing
-Emphasize and enforce objectives of the clinic with sales team
-Manage schedule to accommodate guests with the intent to grow our membership base
-Assists with maintaining a clean, safe and inviting environment
-Assumes responsibility for developing selling skills
-Other duties as assigned
Individual Accountabilities & Expectations:
-Contribute to a culture of excellence in performance, compliance and the consistent demonstration of our
values.
-Know and adhere to company and franchisor policies, procedures, processes, code of conduct and the
highest standards of personal behavior and living our values of Authenticity, Integrity and Excellence.
-Maintain a visible leadership presence to ensure performance, operational compliance and cultural
standards are upheld.
-Manage through unusual events to keep operations to standard.
-Manage with integrity, honesty and knowledge that promote our culture, values and mission
-Must be able to work days/evenings and weekend hours

Perks & Pay:

• Competitive base pay of $17-18/ hour plus bonuses and commissions
• Dental,vision, long and short term disability and life insurance plans available
• Paid time off for full time employees
• Employee referral bonus program
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• A free massage, skincare or stretch service every other month
• 40% off all products

Qualified Candidates:

• Have management and/or sales experience, preferably in a personal service environment such as a spa, salon, or gym. Massage industry experience is a PLUS but not required
• Are natural leaders who can build relationships while motivating, coaching and supporting a team
• Can have tough conversations in a professional and constructive manner
• Can create a strong workplace culture where all employees feel valued and recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission

Culture & Support:

• Award programs (like Manager of the Year)
• Leadership Training and Development that is invested in YOUR success
• A caring community that strives to celebrate individuality and share knowledge

If you're ready to lead the charge to help people feel their best, we can't wait to meet you.

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location.