FRONT END/BOOKKEEPER DIST TRAINER - Kroger

Create an outstanding customer experience through demonstrating and encouraging exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Drive the customer service booth/money services department to achieve performance goals and ensure execution of best practices and standards. Provide training and coaching to bookkeepers and oversee accounting and cash management. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

- Train new bookkeepers on best practices for accounting while focusing training on daily, Sunday weekly, and self-checkout (SCO) balancing
- Follow up on all audits and provide additional training when needed
- Provide ongoing training for backup bookkeepers with limited exposure
- Communicate and train any new changes to accounting processes
- Monitor proper accounting processes to reduce cash loss
- Review Regional Accounting Service Center (RASC) SharePoint and research over/short opportunities, providing coaching and training as appropriate
- Identify process opportunities and system issues and communicate with General Office (GO) for resolution; identify issues and notify and partner with Asset Protection on concerns
- Complete any forensic deep dive requests from Asset Protection or RASC
- Communicate over and short opportunities to the stores and work with them to investigate
- Review all action panels each day and communicate areas of research needed to be performed by the store as required by RASC
- Complete period and quarter general ledger review; work with RASC to review all R Entries
- Oversee AML booth record keeping ensuring required record retention and compliance; perform Smart Safe audits
- Act as an emergency backup if a store is without the primary or secondary bookkeeper
- Adhere to all local, state and federal health and civil codes
- Support service expectations for Friendly, QueVision, money services, self-checkout and other key areas
- Reinforce safety programs by complying with safety procedures; identify unsafe conditions and notify store management
- Oversee and manage the efficient operations of all customer service booth and money service functions and activities
- Travel to other store locations for the purpose of training associates and auditing best practices
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
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