Front Desk Supervisor - THE PFISTER HOTEL
MILWAUKEE, WI
About the Job
JOB REQUIREMENTS: Description Are you a people person? You are likely to
be the first point of contact for our guests, so put a smile on your
face and know your facts. Our guests will come in with a lot of
questions, ranging from room amenities to the Milwaukee hot spots. It is
essential that you have the ability and insight to assist them. You will
help the front desk team to sell the most rooms possible and make sure
guests are having a great time. Do you strive to set yourself apart by
your gracious service and impeccable style? Are you passionate and
energetic about delivering exceptional experiences to guests in the
premier luxury hotel in downtown Milwaukee? If so, The Pfister is
looking for outstanding people like you to be a part of our team and
continue its iconic legacy. ESSENTIAL FUNCTIONS: Supervises front desk
staff, reservations, and bell staff as needed. Insures all daily
functions from checklist are completed. Greets guests and check them in
and out. Answers phones Performs manual and computer posting of
transactions. Handles money, credit cards, and checks. Issues mail and
messages to guests. Deals with guest complaint dissatisfaction. Takes
reservations. Provides directions and answers guest questions. Enters
wake-up calls. Delivers items to rooms. Assists in training all new
hires. Loads paper/toner into machines. Performs additional duties or
projects as assigned by Front Office Manager. POSITION REQUIREMENTS:
Previous front desk experience required. Good communication and math
skills. Accurate typing skills. Problem solving abilities. Accurate
compute aptitude. Supervisory and organizational skills. Ability to
walk/stand for long periods of time. Ability to multi-task. Meet
deadlines for assignments and projects. BENEFITS: Along with being a
Marcus Hotels & Resorts associate, you will receive amazing benefits! A
free, well-balanced meal every shift Room discounts at Marcus Hotels &
Resorts properties and Historic Hotels of America properties Discounts
at Marcus Hotels & Resorts cafes, bars, restaurants and lounges - not to
mention, great deals on golfing, skiing and spa Discounted parking rates
"Two for one" movie theater coupons at Marcus Theatres Ability to grow
your career, and transfer from one property to another while maintaining
your service with the company Paid vacation days Annual wage increases
Holiday, jury duty and bereavement pay Medical, dental and vision
insurance, company-paid life insurance, employee assistance program and
additional retirement benefits Recognition programs Unlimited employee
referral bonus The Pfister Hotel is an Equal Opportunity Employer
* APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/498A5E26B3464B3B
be the first point of contact for our guests, so put a smile on your
face and know your facts. Our guests will come in with a lot of
questions, ranging from room amenities to the Milwaukee hot spots. It is
essential that you have the ability and insight to assist them. You will
help the front desk team to sell the most rooms possible and make sure
guests are having a great time. Do you strive to set yourself apart by
your gracious service and impeccable style? Are you passionate and
energetic about delivering exceptional experiences to guests in the
premier luxury hotel in downtown Milwaukee? If so, The Pfister is
looking for outstanding people like you to be a part of our team and
continue its iconic legacy. ESSENTIAL FUNCTIONS: Supervises front desk
staff, reservations, and bell staff as needed. Insures all daily
functions from checklist are completed. Greets guests and check them in
and out. Answers phones Performs manual and computer posting of
transactions. Handles money, credit cards, and checks. Issues mail and
messages to guests. Deals with guest complaint dissatisfaction. Takes
reservations. Provides directions and answers guest questions. Enters
wake-up calls. Delivers items to rooms. Assists in training all new
hires. Loads paper/toner into machines. Performs additional duties or
projects as assigned by Front Office Manager. POSITION REQUIREMENTS:
Previous front desk experience required. Good communication and math
skills. Accurate typing skills. Problem solving abilities. Accurate
compute aptitude. Supervisory and organizational skills. Ability to
walk/stand for long periods of time. Ability to multi-task. Meet
deadlines for assignments and projects. BENEFITS: Along with being a
Marcus Hotels & Resorts associate, you will receive amazing benefits! A
free, well-balanced meal every shift Room discounts at Marcus Hotels &
Resorts properties and Historic Hotels of America properties Discounts
at Marcus Hotels & Resorts cafes, bars, restaurants and lounges - not to
mention, great deals on golfing, skiing and spa Discounted parking rates
"Two for one" movie theater coupons at Marcus Theatres Ability to grow
your career, and transfer from one property to another while maintaining
your service with the company Paid vacation days Annual wage increases
Holiday, jury duty and bereavement pay Medical, dental and vision
insurance, company-paid life insurance, employee assistance program and
additional retirement benefits Recognition programs Unlimited employee
referral bonus The Pfister Hotel is an Equal Opportunity Employer
* APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/498A5E26B3464B3B
Source : THE PFISTER HOTEL