Front Desk Supervisor - Sheraton Orlando North Hotel

The Front Desk Supervisor is responsible for assisting the Front Desk Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.

QUALIFICATIONS:

• At least 1-2 years of progressive experience in a hotel or a related field required. High School diploma or equivalent required.
• Previous supervisory responsibility helpful.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be able to work well in high pressure situations including ability to handle guest objections and disputes to satisfactory results.
• Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity.
• Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.

RESPONSIBILITIES:

• Approach all encounters with guests and associates in a friendly service oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
• Maintain a friendly and warm demeanor at all times.
• Obtain all necessary information when taking room reservations.
• Monitor all V.I.P. and special guest requests.
• Fully comprehend and execute all relevant phases of the front desk computer system.
• Be aware of all rates packages and promotions currently underway.
• Be familiar with all in-house groups.
• Be aware of all closed out and restricted dates.
• Follow and enforce all Aimbridge Hospitality hotel credit policies.
• Be able to perform all duties of Front Desk Agent.
• Have knowledge of and assist in all emergency procedures as required.
• Oversee and ensure that all guests are checked in/out in a friendly efficient and courteous manner.
• Be able to perform complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
• Answer all guest inquiries in a timely and professional nature.
• Perform any other duty as required by management.
• Assist in training of new hires and current associates on a regular basis.
• Attend meetings as required by management.

Located in the Maitland Center corporate community, Sheraton Orlando North is located 1,950 feet from Interstate 4 and offers on-site dining options and completely nonsmoking guest rooms.

Begin the day at the Sheraton Orlando North with a cup of coffee from the in-room coffee machine or by relaxing on the balcony. A flat-screen TV, desk, and private bathroom are also included in all rooms.

Guests can enjoy an energizing work out in the fitness center or a refreshing swim in the outdoor pool or hot tub. A business center, car hire, and meeting and banquet spaces are available.

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan