Front Desk Supervisor - Cornhusker Hotel

Description

Front Desk Supervisor

Create memorable experiences for our guests as a Front Desk Supervisor at the Lincoln Marriott Cornhusker Hotel.  We only hire those who are at the top of their game and specialize in the details!  Guests tell us that they love to visit our property, as a place to connect, celebrate and be inspired!  Our teams deliver magic, day in and day out.

Come be a part of history at this Nebraska Landmark! Part of Milwaukee based Marcus Hotels & Resorts, the Lincoln Marriott Cornhusker Hotel in downtown Lincoln has been serving Nebraska's capital city for nearly 90 years and has evolved as the benchmark for hospitality.

What will you be doing?

• Supervise and operate front desk to include greeting guests, performing guest transactions, operating the front office system, answering the phone and ordering front desk supplies.
• Assist front desk manager with reservations, registration and special arrangements for groups.
• Review shift reports daily and perform follow up as necessary.
• Assist front desk manager with training of front desk/ bell/ concierge staff on Hotel policies, practices and procedures.
• Ensure high levels of quality and service in front desk area.
• Receive and resolve guest complaints within assigned authority.

What you will bring to the role?

• High School Diploma required, advanced degree in hospitality related field preferred.
• At least 1 year of Front Desk experience required, prior Supervisor experience preferred.
• Cash handling experience preferred.
• Must be able to work a varied schedule to include days, evenings, weekends, holidays and the ability to work under pressure.
• Attention to detail.
• Basic mathematical skills and ability to operate a 10-key by touch.
• Must be able to lift, push, pull and or carry up to 50 lbs.
• Ability to stand and move throughout the front office continuously to perform essential job functions.
• Hearing and visual ability to observe and detect signs of emergencies.
• Ability to effectively deal with guest and employee concerns in a friendly and positive manner.  This involves listening to the nature of concern, demonstrating empathy with the customer and providing positive and proactive solutions.
• Excellent interpersonal, listening and communication skills to include the ability to read, write, and speak the English language.
• Ability to access and accurately input information using a moderately complex computer.

What is in it for you?

• Free well-balanced meal per shift
• Discounts on room rates, dining, golfing, skiing, and spa at Marcus Hotels & Resorts and Marriott worldwide locations
• Free parking
• "Two for one" movie theater coupons at Marcus Theatres
• Career growth opportunities with ability to transfer between properties
• Paid vacation days, annual wage increases, and additional benefits including medical, dental, and vision insurance, employee assistance program, and retirement benefits, recognition programs, and unlimited employee referral bonus

About Marcus Hotels & Resorts

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Lincoln Marriott Cornhusker Hotel/Miller Time Pub & Grill and Marcus Hotels & Resorts are an Equal Opportunity Employer.