Front Desk Supervisor - North American Dental Group

Overview

Position Summary: 

We are seeking a highly organized, detail-oriented, and proactive Front Desk Supervisor to join our team. This position will report directly to the Regional Director while supporting managers in a collaborative, non-supervisory role. The Front Desk Supervisor will support four locations to ensure smooth operations across the front desk. The Front Desk Supervisor will play a pivotal role in patient interactions, including overseeing claim submission, follow-up, scheduling, collections, and supporting the treatment planning process, including orthodontics. This is a cross-functional position, designed to help elevate patient experience and operational efficiency. 

Key Responsibilities: 

• Claim Submission & Follow-Up: 

• Assist in the accurate submission of insurance claims for all locations. 

• Follow up on unpaid claims and resolve any discrepancies in a timely manner. 

• Collaborate with the managers to ensure claims are properly tracked and documented. 

• Ensure all claims are submitted according to insurance guidelines and procedures. 

• Scheduling & Patient Coordination: 

• Supervise and assist with the daily scheduling of appointments across multiple locations, ensuring optimal patient flow. 

• Coordinate with patients and staff to resolve scheduling conflicts or issues. 

• Oversee the booking of patient appointments for treatments, consultations, and follow-ups. 

• Help train and mentor front desk staff in efficient scheduling practices. 

• Collections & Billing: 

• Monitor outstanding patient balances and ensure timely collections. 

• Work with the regional team and managers to resolve billing issues and discrepancies. 

• Assist patients in understanding their insurance coverage, deductibles, and payment responsibilities. 

• Ensure that all financial transactions are documented accurately and in accordance with company policies. 

• Cross-Training in Treatment Planning (Including Hospital Cases & Orthodontics): 

• Gain knowledge and proficiency in treatment planning procedures, including orthodontics and cases performed under anesthesia at a local hospital. 

• Assist in reviewing patient treatment plans, ensuring correct details are entered into the system. 

• Provide administrative support to the treatment planning team, helping with communication and scheduling of treatment appointments. 

• Work closely with the orthodontic team to ensure the efficient handling of orthodontic patient workflows. 

• Team Leadership & Support: 

• Lead and mentor the front desk team across all locations, ensuring consistent and high-quality service delivery. 

• Assist managers in training new front desk staff, ensuring all team members adhere to company policies and procedures. 

• Act as a resource for resolving any front desk-related concerns or challenges. 

• Foster a positive, collaborative environment between the front desk staff and other departments. 

• General Administrative Duties: 

• Maintain accurate and up-to-date patient records. 

• Assist with reporting and data entry as needed. 

• Handle patient inquiries, complaints, and concerns in a professional manner. 

• Provide ongoing feedback to the Regional Director about operations and potential areas for improvement. 

Pay approximately around $50,000 per year