Front Desk Specialist - Westlake Clinic - Harbor Health

Harbor Health looking for a talented Front Desk Specialist to become a member of our team. Harbor Health is an entirely new multi-specialty clinic group in Austin, TX utilizing a modern approach to co-create health with those who get, give, and pay for it, allowing everyone to fully flourish. Join us as we build a fully integrated system that connects care to a better payment model that truly puts the human being at the center. The Front Desk- Patient Access Specialist will join our Clinical Operations team based in Austin, TX.

The Front-Desk Specialists are responsible for interacting with guests in a healthcare setting and managing administrative tasks for the medical team. Their duties include scheduling patient appointments according to provider availability, explaining intake forms to new patients and processing payments after treatment.

This role will be responsible for:

• Provides initial customer service to all patients including but not limited to, greeting patients, scheduling and confirming patient appointments using a multi-line phone, performing data entry into the electronic medical record system for patient information, and creating patient files
• Quickly answering or properly referring questions
• Notifying providers of patient arrivals
• Provides conflict resolution and responds to patient grievances
• Creates and maintains confidential patient files and records, files accordingly
• Ensuring availability of treatment information by retrieving and updating patient records
• Verifying financial records and collecting patient charges while filing and expediting third-party claims
• Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders
• Float to other facilities as needed and required
• Facilitates patient check-in and check-out. Explain payment options.
• Collects and posts patient payments; prepare deposits and follow established cash handling procedures
• Completes patient intakes, and conducts insurance verifications and authorizations
• All other duties as assigned

A successful Front-Desk Specialist will have:

• High school diploma or GED
• Minimum of six (6) months of experience working in a professional administrative or related capacity
• Strong interpersonal and communication skills to effectively communicate with Physicians, other medical professionals, office personnel employees and patients
• Excellent analytical and problem-solving skills
• Proficiency with MS Office Suite (Word, Excel, and Outlook)
• Organization and time management skills

Additional Preferred Skills & Experience for someone in this role include:

• Prior medical office and/or healthcare setting experience
• Prior customer support experience
• Experience with medical terminology
• Bilingual English/Spanish language skills

If you are passionate about health care and you want to create something new together, please apply to be a part of our team!

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