Front Desk Specialist - Virtual Company

The Front Desk Specialist is dedicated to providing quality customer service to our patients and clients. Responsible for maintaining an efficient front end/clinical workflow. Greeting all patients and office clients, check-in, check-out, entering and verifying all patient information. Collecting and logging patient payments. Scheduling/Rescheduling appointments. Daily eligibility review. Assisting patients and/or family members with any requests presented. Job duties to be performed on a rotational basis. Keeps manager informed of any problems or issues. Maintain confidentiality of all written and electronic information which employee has access to as a part of his/her job and observes patient rights, including email. Maintain a positive work atmosphere by behaving and communicating in a manner that gets along with co-workers, patients, physicians and management.

Responsibilities/Duties:

• Greet all patients and office guests
• Check-in and check-out all scheduled patients
• Enter and verifying patient demographics and insurance information
• Educate patient about insurance coverage, in network vs. out of network benefits
• Ensure that necessary paperwork is complete and on file (i.e. Insurance forms, insurance referrals, authorizations and/or waivers, specialist packets/forms)
• Ensure proper registration and billing documents are reviewed and signed off on by the patient/responsible party
• Obtain or create electronic medical record number; enter into PM system
• Direct patients to radiology as indicated on appointment notes by the medical assistant
• Address patient balances at time of service, set up payment plans when appropriate
• Collect and enter patient payments
• Schedule appointments
• Notate cancelled or rescheduled appointments
• Follow Patient No Show/Cancellation Policy
• Review and update eligibility
• Print and verify day end review
• Submit daily payment collection reports
• Balance daily receipts against TOS report
• Accept and review patient disability forms and/or medical records requests for completion/accuracy, notifying patient of processing time
• Release records to patients once requests have been fulfilled
• Enter charges and payments for medical records requests filled directly by our office
• Accept labs from outside facilities, date stamp and forward to clinical staff
• Sign for all incoming deliveries (i.e. Fed Ex, USPS, Air Borne Express…)
• Open and close office prior to and following business hours
• Assist patients and/or family members with any requests
• Maintain a professional work atmosphere by behaving and communicating in a manner that gets along with patients, physicians, co-workers and administration
• Any and all other duties as assigned by the office manager

Qualifications

Who you are:  

Qualifications:

• Polite telephone etiquette and good communication skills (written and oral)
• Computer literacy skills preferred, including practice management software, EMR, Microsoft Word and Excel.
• Detail Oriented and strong organizational skills preferred
• High school diploma or equivalent

What we offer: 

• Excellent growth and advancement opportunities 
• Dynamic environment 
• Access to a diverse network of practitioners 
• Broad infrastructure of tools and programs to enhance the employee experience    
• Competitive Compensation 

Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
• Virginia residents may access our state specific policies here.
• Residents of all other states may access our policies here.
• Canadian residents may access our policies in English here and in French here.
• Residents of countries governed by GDPR may access our policies here.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:

• the individual’s skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs.

With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.