Front Desk Receptionist - Four Seasons Hotels Limited

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Embark on a journey above the clouds to discover the modern lifestyle of Philadelphia's first Forbes Travel Guide Five-Star Hotel. Feel the tranquility of healing crystals from the moment you arrive at the Five-Star Spa and immerse yourself in rejuvenating treatments as you float above the city in 57th-floor infinity-edge pool. Savour unparalleled fine-dining by Michelin-starred Chef Jean-Georges Vongerichten and inventive flavours by local James Beard Award-winner Chef Greg Vernick. Allow our team to curate your stay with the spirit of Brotherly Love.

Career Opportunity

You will craft the guest experience by connecting and understanding the guest needs, checking them in, assigning the best room, ensuring luggage and needs are in the room ready. You will ensure the guests' departure is smooth and all charges are handled correctly. You will also connect with the guest to learn more about their stay and how their experience. Successfully maintain your assigned bank. Communicating with the guests at the highest level of hospitality and integrity. You are supported to be "you" in accommodating the guest's special requests whenever possible. You are empowered and supported to resolve guest's below expected experiences. You will be responsible to respond to all guest requests in a timely manner. Utilize a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests. You will accept reservations, changes and cancellations on behalf of the Reservations Department staff when needed. You will also occasionally answer guest calls and direct them appropriately in the absence of a Reservations team.

Essential Functions:

•Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest.

•Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.

•Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift.

•Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.

•Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.

•Comply with Four Seasons' Work Rules and Standards of Conduct.

•Work harmoniously and professionally with co-workers and supervisors.

•Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator.

Minimum Requirement

•Must be able to work all shifts including, AM's, PM's, weekends, and holidays.

•Mobile Position requiring movement behind the desk and within the hotel.

•Continuous standing for entire shift.

•Excellent interpersonal and communication skills, both in person and by telephone.

•Must be fluent in English.

•Ability to learn multiple computer software and accurately input information into the systems.

•Ability to work cohesively with co-workers both within and outside of your department.

•Ability to prioritize, organize and follow up.

•Previous hotel front desk experience is strongly preferred.

•2 Overnight shifts and 3 day shifts required

*This position is not eligible for work sponsorship/visa. Candidates must possess valid US work authorization.

Some Benefits Four Seasons Hotel Philidelphia employees can enjoy

• Eligible to participate in the room category upsell program with potential to earn 15% on any sales beyond guests' original booking category. Rules & requirements of process are provided during training.
• Cigna medical and dental benefit options
• EyeMed vision coverage
• Excellent Training and Development opportunities
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary Employee Meals
• Subsidized Parking and/or Train
• 401k Retirement Plans

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf