Front Desk Receptionist - Metrodoc Urgent Care

The Front Desk Receptionist is responsible for providing administrative and customer service support to the Mantel Health clinic. The Front Desk Receptionist will greet and welcome patients, answer phones, schedule appointments, and provide general information about the clinic.

Essential Duties and Responsibilities:

• Greet and welcome patients to the clinic.
• Answer phones and direct calls to the appropriate staff members.
• Schedule appointments for patients.
• Provide general information about the clinic, such as its hours of operation, insurance policies, and payment options.
• Process payments for services rendered.
• Maintain patient records.
• Handle confidential information with discretion.
• Keep the front desk area clean and organized.
• Perform other duties as assigned.

Qualifications:

• High school diploma or equivalent.
• Some college coursework in business or health administration is preferred.
• 1-2 years of experience in a customer service or front desk receptionist role is preferred.
• Excellent communication and customer service skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Ability to maintain confidentiality.

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