Front Desk Receptionist - Brookdale Associates

Overview:

Interacting with patients face-to-face at the Front Office & via telephonically in the Back Office

Greeting and checking patients in & out of the office

Answering questions patients may have, setting appointments and upcoming appointment reminders.

Verifying patient’s insurances

Collecting Co-Pays

Entering patient information into the EMR software system

Medical Receptionist Job Responsibilities:

Serve patients by greeting, scheduling appointments, and maintaining medical records and accounts.

Welcomes patients and visitors in person or on the telephone and answer or referring inquiries.

Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.

Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.

Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.

Ensures availability of treatment information by filing and retrieving patient records.

Maintains patient accounts by obtaining, recording, and updating personal and financial information. Obtains revenue by recording and updating financial information, recording and collecting patient charges

Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information. Maintains operations by following policies and procedures, reporting needed changes.

Contributes to team effort by accomplishing related results as needed.

Medical Receptionist Qualifications / Skills:

High School Diploma (required)

Electronic Medical Records (EMR/EHR) Software experience (Required)

Reliably be able to commute to the office

Customer service & Telephone etiquette

Multi-tasking

Flexibility

Time management

Organization & Attention to detail