Front Desk Receptionist - Stokes Counseling Services

Front Desk Receptionist
Stokes Counseling Services
Office-Based - Naugatuck, CT




Company
Stokes Counseling Services is a private counseling practice located in Naugatuck, CT made up of licensed therapists who specialize in children and families. In addition to our work with children and families, we provide individual, family, and couples counseling to adults. We are committed to providing a trusting, engaging, and collaborative environment with our clients. We believe our clients are the experts on themselves and we are the guides to help them manage ways to overcome what is currently getting in the way of living the life they deserve. 

We provide a strength-based, solution-focused approach to help alleviate unwanted symptoms and utilize a variety of modalities including solution-focused therapy and Cognitive Behavioral Therapy to increase positive change. In addition to our friendly and down-to-earth approach, we only employ therapists who are licensed to practice therapy in the State of Connecticut.

Position Description
As the office receptionist, you will be the first point of contact for many of our clients, providers, and community partners. We are looking for someone who is great with people, understands the complexities of mental health, and is a team player for a team of passionate mental health clinicians. You will understand the need to be patient, courteous, and deliver superior customer service to each new caller and client who walks into our office.

Responsibilities: 

• Scheduling new appointments
• Insurance Verification and Authorizations
• Manage a waiting room of 15 people at any given time
• Problem solve incoming inquiries from clients and providers
• Light housekeeping so our space is always welcoming
• Filing, Faxing, Copying, etc.

Qualifications:

• Previous experience as a medical receptionist preferred
• Excellent communication and interpersonal skills
• A love for working with people!
• Experience with behavioral health services is always preferred
• Strong computer skills
• MS Office suite (Word, Excel, Outlook, Power Point) required.
• Previous Customer Service experience is helpful
• Must be efficient with strong attention to detail
• Understand confidentiality and uphold the highest standards
• Must have strong skills in organization and planning
• Ability to work independently and good problem-solving skills
• Proven ability to manage projects that require multi-tasking
• Ability to prioritize tasks, exercise sound judgment when needed

• High school or equivalent (Preferred)

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