Front Desk Receptionist @ HNH Fitness (Oradell) - Holy Name Medical Center

Description

Front Desk Receptionist

Welcome to Holy Name, a medical center where innovation is not just a goal — it's a commitment. Here, medical excellence thrives, allowing hope to reign supreme and leaving no room for fear. At our hospital, every patient is cared for with undivided attention — because healing every soul is our sole focus.

Holy Name is New Jersey's only independent Catholic health system, comprising a 361-bed acute care hospital, a renowned cancer center, a state-of-the-art fitness center, a residential hospice, a prestigious nursing school, and an extensive physician network. Healing at Holy Name goes beyond medicine and technology – it is infused with faith, conviction, compassion, and a commitment to educating the next generation of healthcare professionals through graduate medical education, a Pharmacy Residency Program, and our Institute for Simulation Learning. Our mission to provide care for the body, mind, and soul spans education, prevention, diagnosis, treatment, rehabilitation, and overall wellness. This is at the core of who we are and what we do, and we've done it this way across generations, every single day, for nearly 100 years. Every innovation, medical breakthrough, and groundbreaking treatment is powered by some of the best minds in medicine, ensuring nothing is left on the table or the road to recovery.


A Brief Overview

The Front Desk position is both receptionist and public relations representative for the fitness center, and must exhibit excellent customer service skills at all times, responsible for the member check-in process, point of sale functions, information dissemination and incoming telephone calls.


What you will do

• Greets all members with a smile and their name as often as possible.
• Promotes the philosophy that all individuals entering the center should be treated with respect, kindness, and professionalism.
• Checks in all members verifying member status with Mindbody Online and Photo ID.
• Inputs all guests using Mindbody Online. Collects all passes and fees.
• Carries out all point of sale transactions according to established procedures. Is responsible for cash drawer reconciliation at end of shift.
• Develops proficiency in the operation of the front desk computer hardware and software, telephone system, and all office equipment.
• Keeps up to date on all center rules, programs, costs, hours of operation, special events and staffing personnel, and gives out accurate information to all inquiries.
• Handles incoming telephone calls, takes accurate messages and distributes appropriately.
• Opens and closes facility as shifts require. Follows all security and safety procedures.
• Coordinates along with member service and sales staff the procedures for membership inquiries and prospect tracking for both phone and walk in leads.
• Contributes to team effort by participating in front desk staff meetings.
• Performs other related duties as assigned or requested.

Education Qualifications

• High School Diploma or equivalent Required

Experience Qualifications

• 1-3 years Two years’ experience in a customer service position with one years’ experience in a health club setting Preferred and

Knowledge, Skills, and Abilities

• Typing, Microsoft Office software skills, and office equipment operation skills
• Must possess excellent public relations skills and communications skills both verbal and written

Licenses and Certifications

• BCLS - Basic Life Support American Heart Association within 90 Days Required
• First Aid Certification AED and First Aid within 90 Days Required

Holy Name is a mission-driven facility whose quality standards and philosophy are rooted in the principles of its founders, the Sisters of St. Joseph of Peace. Those principles are exercised daily by the Medical Center's dedicated and talented team of physicians, nurses, allied health employees, and a wide variety of non-clinical administrative and operational staff members. Holy Name is an Equal Opportunity Employer.