Under the direction of the Office Manager, the Front desk coordinator/Medical receptionist will be a part of a team providing quality care and service to patients, physicians, staff, and visitors. We are looking to hire a Front desk coordinator/Medical Receptionist with excellent organizational and administrative skills. The ideal candidate would exhibit professionalism with excellent communication and interpersonal skills. Top candidates would work comfortably under pressure while multi-tasking in a fast-paced environment.

Status: Full Time/Non-Exempt

Supervisory Responsibilities: None

Responsibilities:

• Greet and attend to patient needs in person and over the phone.
• Professionally assist doctors, staff, visitors, and patients.
• Answer all phone calls in a professional and courteous manner.
• Perform all clerical duties in relation to providing operational support to the office
• Perform all duties within HIPAA regulations.
• Maintain confidentiality of all doctor, staff, and patient information.
• Schedule appointments between doctors and patients.
• Liaise between insurance providers, patients, and physicians.
• Assist with Community Education and or Marketing projects for the office
• Provide direct Administrative assistance to the Practice Manager
• Actively speak up and provide patient safety and patient experience recommendations
• Adhere to company-wide policy and procedures.
• Other duties will be assigned and required as office will grow with patient volume

Requirements:

• 1-3 years’ Experience at a healthcare facility in a Medical Receptionist or Front desk role preferred.
• Working knowledge of medical terminology, HIPAA regulations, ICD and CPT coding (highly preferred).
• Meticulous attention to detail with the ability to multi-task.
• Strong organizational, administrative, and planning skills.
• Ability to use discretion while working with sensitive information.
• Excellent documentation, communication, and IT skills.
• Passionate about the Patient Experience
• Associates degree preferred.,

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.