Front Desk Receptionist - The Kaplan Center for Plastic & Reconstructive Surgery

Company Description:

At The Kaplan Center for Plastic & Reconstructive Surgery, we embody excellence in cosmetic and reconstructive surgery services. Situated in the heart of Edgewater, NJ, our center is renowned for its comprehensive range of procedures, including botox, fillers, liposuction, tummy-tuck, breast augmentation, and more. With a distinguished team led by a Board-Certified Plastic Surgeon, we deliver unparalleled patient care, backed by a commitment to innovation and compassion.

Role Description:

As the Front Desk Receptionist, you are the face of our center, entrusted with providing exceptional service from the moment patients walk through our doors. Your role is pivotal in ensuring a seamless experience for our clientele, handling everything from greeting patients with warmth and professionalism to efficiently managing administrative tasks.

** Please Note: This is currently a Part-Time Position (25 hours a week)

Responsibilities:

• Extend a warm and welcoming greeting to all patients, creating a positive first impression

• Manage incoming phone calls with poise and efficiency, directing inquiries and scheduling appointments promptly

• Demonstrate exceptional organizational skills by maintaining accurate appointment calendars and patient records

• Navigate billing procedures with precision, collecting payments and processing transactions accurately

• Serve as a knowledgeable resource for patients, assisting with paperwork and answering basic inquiries

• Uphold the cleanliness and professionalism of the reception area, setting the tone for a premium patient experience

• Collaborate closely with the administrative team to ensure operational efficiency and continuity of care

Qualifications:

• Exhibit exemplary phone etiquette and communication skills, embodying professionalism in every interaction

• Possess prior experience in receptionist duties and clerical responsibilities, demonstrating proficiency in administrative tasks

• Showcase exceptional organizational abilities, adept at managing multiple priorities in a fast-paced environment

• Fluency in both Spanish and English is mandatory, enabling effective communication with our diverse patient base

• Demonstrate keen attention to detail and problem-solving skills, ensuring accuracy in all aspects of your role

• Display proficiency in utilizing office equipment, including computers, printers, and fax machines

• Familiarity with medical terminology is advantageous, though not required

• Hold a high school diploma or equivalent qualification, with a commitment to ongoing professional development

Join our esteemed team at The Kaplan Center for Plastic & Reconstructive Surgery, where your dedication to excellence will contribute to the transformative journeys of our valued patients.