Front Desk Receptionist (Concierge Medicine) - Tandym

A prestigious healthcare practice in New York City is seeking a friendly and professional Front Desk Receptionist to serve as the first point of contact for patients and visitors. This role is essential for creating a welcoming environment and ensuring the seamless operation of daily administrative tasks.

About the Opportunity:

• Setting: Concierge Medicine
• Schedule: Monday to Friday
• Hours: 6:45am to 2:45pm

Responsibilities:

The Front Desk Receptionist will be responsible for:

• Welcome patients and visitors with a warm and professional demeanor, creating a positive first impression
• Schedule appointments and coordinate with medical staff to ensure efficient patient flow
• Answer incoming calls and respond to email inquiries promptly and courteously
• Maintain a clean, organized, and inviting reception area
• Process patient intake forms, verify insurance information, and handle payment transactions accurately and efficiently
• Oversee billing operations, including preparing invoices and collecting payments
• Manage prior authorization processes and ensure all insurance requirements are met
• Keep patient records accurate and up to date, ensuring compliance with HIPAA and office policies
• Support the team with administrative tasks and maintain an organized inventory of office supplies

Qualifications:

• Previous experience in a luxury hospitality, medical, or concierge setting
• knowledge of billing systems, insurance verification processes, and prior authorizations is required
• Excellent interpersonal and communication skills
• Detail-oriented with strong organizational abilities
• Proficient in scheduling software, billing platforms, and Microsoft Office Suite
• Able to handle confidential information with discretion and professionalism
• Positive attitude and dedication to providing exceptional customer service

Desired Skills:

• Knowledge of medical office procedures and HIPAA compliance
• Experience in a high-volume customer-facing role