Front Desk Night Manager - Black Desert Resort
Ivins, UT 84738
About the Job
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
Location Description:
Black Desert Resort, located in the stunning landscape of Southern Utah, offers a unique luxury experience amidst breathtaking natural scenery. Our resort features a championship 19-hole golf course designed by Tom Weiskopf, luxurious accommodations, and a variety of amenities including upscale dining options, a state-of-the-art conference center, spa, and retail options. We cater to discerning guests seeking a unique and high-end experience, offering them impeccable accommodations, world-class amenities, and an unforgettable stay. As a valued member of the Pyramid Global family, you'll enjoy comprehensive benefits, including a 401k with a company match and recognition programs tailored to celebrate your dedication. Join us at Black Desert Resort, where your career is not just a job but an immersive experience in a desert oasis that captures the spirit of Ivins, UT. Your journey toward a fulfilling career in this unique setting starts here. Welcome to a workplace as extraordinary as the landscape that surrounds it!
Overview:Job Overview:
The Front Desk Night Manager is essential for maintaining the smooth operation of the front desk during nighttime hours, ensuring the highest standards of guest service are upheld while addressing any overnight issues that may arise. This position will be responsible for overseeing all front desk activities during the night, managing night staff, and ensuring a safe and welcoming environment for our guests at all hours.
Job Specifications:
Onsite: Black Desert Resort
Shift & Schedule Availability: Year Round / Full Time
The budgeted range starts at $58,000 - $65,000. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
Why Join Us:
- Competitive Salary and Benefits: Comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, meals at employee dining room, local discounts, and employee rates on hotel stays.
- Dynamic Environment: Opportunity to work with amazing team members in a luxurious resort setting with diverse events.
- Career Growth: Opportunities for professional growth and advancement in the culinary and hospitality field.
Job Responsibilities but not limited to:
- Oversee the nightly operations of the front desk, ensuring all procedures are carried out efficiently and effectively.
- Manage and support the night staff, including training and development to ensure high-quality service.
- Handle guest check-ins and check-outs, reservations, and provide assistance with guest inquiries and concerns during the night.
- Ensure all guest issues are resolved promptly and to their satisfaction, with a focus on maintaining the resort's high standards.
- Monitor and manage the security of the resort during the night, coordinating with security personnel as needed.
- Prepare nightly reports and handover notes for the morning staff, ensuring seamless transition between shifts.
- Implement and maintain policies and procedures to optimize guest satisfaction and operational efficiency.
- Respond to emergencies and unexpected situations effectively, ensuring guest safety and comfort.
- Collaborate with other departments as necessary to ensure all guest needs are met.
- Minimum of 2 years of experience in a similar role, preferably in a luxury hotel or resort setting.
- Strong leadership skills with experience in managing a team.
- Excellent communication and customer service skills, with the ability to handle situations calmly and effectively.
- Proficient in hotel management software and Microsoft Office Suite.
- Detail-oriented with good organizational and problem-solving abilities.
- Ability to work independently and make decisions in a fast-paced environment.
- Must able to work overnight shifts, weekends, and holidays.