Front Desk - Night Audit - Hilton Garden Inn
Arvada, CO 80002
About the Job
A Guest Service Agent with Hilton Garden Inn is responsible for greeting and registering guests and checking guests out of the hotel in the hotels continuing effort to deliver outstanding guest service and financial profitability. Previous Night Audit experience a bonus, OnQ experience preferred. Overnight (10pm - 6am) front desk shift tasked with remaining arrivals, daily night audit reports and tasks to perform. Computer savvy; uploading of daily reports and sending reports to management. Night audit works alongside an overnight security associate. As part of the Hilton family, there are travel benefits for associates.
What will it be like to work for this Hilton Worldwide Brand?
Hilton Garden Inn exists to provide the touches, familiarity and comforts of home so that extended stay travelers can feel at home on the road. Guests enjoy the extra space and privacy of the suites, the casual atmosphere and the many homelike amenities and services. In fact, Hilton Garden Inn is consistently ranked above the competition by guests, thanks to an appealing combination of bundled services, award-winning quality and the benefits of Hilton Honors. Hilton Garden Inn is one of Hilton Worldiwde's ten market-leading brands. For more information visit www.hiltonworldwide.com. If you appreciate the feeling of home and know what to do to make others feel at home, you may be just the person we are looking for to work as a Team Member with Hilton Garden Inn.
Responsibilities:
As a Guest Service Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
- Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
- Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
- Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
- Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction, as needed
- Receive, input, retrieve and relay messages to guests, as needed
Requirements:
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 1 year (Preferred)
- Front Desk: 1 year (Preferred)
Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
H Hospitality - We're passionate about delivering exceptional guest experiences.
I Integrity - We do the right thing, all the time.
L Leadership - We're leaders in our industry and in our communities.
T Teamwork - We're team players in everything we do.
O Ownership - We're the owners of our actions and decisions.
N Now - We operate with a sense of urgency and discipline. In addition, we look for the demonstration of the following key attributes
Team Members: * Living the Values* Quality* Productivity* Dependability* Customer Focus* Teamwork* Adaptability
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Signing bonus
- Tips
At Hilton Garden Inn™, we seek to give our guests everything they need to be successful, and the same is true for our owners and operators. We focus on building success into every relationship with an award-winning, well-known brand that can delivers the best stay around.