Front Desk Medical Receptionist Galleria - SynergenX

A Front desk Medical receptionist or what we call a Client Account manager is responsible for overseeing the day-to-day account activities of our company's customers. The Client Account Manager role includes helping the company in retaining its customers. He/she acts as the mouthpiece of the company to always keep the customer happy and responsive. Accounts managers will liaise between customers and cross-functional internal teams, ensure the timely and successful delivery of our solutions per customer needs and improve the entire customer experience. Our ideal candidate is able to identify customer needs and exceed client expectations with a great attitude and friendly demeanor!

A dynamic and energetic front desk medical receptionist plays a crucial role in the smooth operation of a medical facility. As the first point of contact for patients and visitors, the energetic front desk medical receptionist is responsible for providing exceptional customer service while efficiently managing administrative tasks. This role requires a combination of interpersonal skills, organization, and a strong understanding of medical terminology and procedures.

Responsibilities

Patient Interaction: Greeting patients with warmth and professionalism, answering phone calls, and responding to inquiries promptly. Providing information about services, scheduling appointments, and directing patients to the appropriate areas within the facility.

Appointment Scheduling: Managing the appointment calendar effectively, ensuring that scheduling conflicts are minimized and appointments are accurately recorded. This may involve coordinating with healthcare providers and other staff members to accommodate patient needs.

Check-In/Check-Out Procedures: Collecting patient information, insurance details, and verifying eligibility. Assisting patients with completing necessary forms and ensuring that all required documentation is obtained. Processing payments and providing receipts as needed.

Administrative Support: Performing various administrative tasks such as filing, data entry, and maintaining patient records in compliance with confidentiality regulations. Coordinating referrals and medical records requests as directed by healthcare providers.

Communication Liaison: Serving as a liaison between patients, healthcare providers, and other staff members. Communicating important messages, scheduling changes, and relay information accurately and efficiently.

Problem Solving: Addressing patient concerns or complaints professionally and resolving issues in a timely manner. Knowing when to escalate matters to higher-level staff members when necessary.

Multitasking and Prioritization: Managing multiple tasks simultaneously in a fast-paced environment. Prioritizing urgent matters while maintaining attention to detail and accuracy in all aspects of the job.

Qualifications

Excellent communication and interpersonal skills, Strong organizational abilities and attention to detail, Proficiency in medical terminology and understanding of healthcare procedures. Ability to remain calm and composed under pressure. Customer service-oriented mindset with a focus on patient satisfaction. Proficiency in using computer software and electronic medical records systems. Flexibility and adaptability to changing priorities and schedules. Multitasking is a requirement to succeed in this position.

1. Proof of High school diploma or GED
2. Medical assistant experience preferred.
3. Customer service background
4. At least 6 months Experience with Medical Front office reception in fast paced environment
5. Pass a criminal Background check.

An energetic front desk medical receptionist serves as the face of the medical facility, embodying professionalism, efficiency, and empathy in all interactions with patients and visitors. By effectively managing administrative tasks and providing exceptional customer service, they contribute to the overall positive experience and efficient operation of the facility.

Available Clinical Hours: M 8-5, T 8-7 W 8-1, Th 7-5 F 8-5 and 2-3 Saturdays (8am-12pm) a month, When working a Saturday you have a weekday off.

Benefits included!!!