Front Desk Manager - PrideStaff

Front Desk Manager 

• Location : Pine Brook, NJ
• Salary : $55,000+ annually -plus bonus/incentives
• Schedule : Monday thru Friday - Full-Time

Job Description:
PrideStaff has been asked to assist with hiring a Front Desk Manager at a Coworking space. In this role, you will be the first point of contact for guests and clients, responsible for providing exceptional customer service and ensuring a smooth operation at the front desk. Your leadership will guide the front desk staff, maintain a welcoming atmosphere, and manage logistical aspects of conferences and events.

Key Responsibilities:
- Oversee daily front desk operations, ensuring high standards of customer service are maintained.
- Supervise, train, and mentor front desk staff, conducting performance evaluations and providing ongoing support.
- Manage guest check-in and check-out processes efficiently, ensuring a positive experience for all visitors.
- Address guest inquiries, concerns, and feedback promptly and professionally.
- Coordinate with event planners and other departments to assist in the organization and execution of conferences and events.
- Maintain accurate records, including reservations, event schedules, and billing information.
- Monitor and manage front desk supplies and inventory, ensuring all necessary materials are available.
- Implement and uphold policies and procedures that contribute to a safe and secure environment for guests and staff.
- Handle administrative tasks such as scheduling staff, managing budgets, and generating reports as needed.
- Stay updated on local events, attractions, and services in order to provide guests with recommendations and additional service options.

Qualifications:
- Previous experience in a front desk, reception, or customer service role, preferably in a hospitality or conference setting.
- Strong leadership and team management skills, with the ability to motivate and guide staff.
- Exceptional communication and interpersonal skills.
- Proficient in using front desk management software and Microsoft Office Suite.
- Strong problem-solving skills and the ability to handle stressful situations with professionalism.
- Availability to work flexible hours, including evenings and weekends as needed.

What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional development and career advancement.
- A dynamic and collaborative work environment.

If you are passionate about delivering exceptional service and creating memorable experiences for guests, we encourage you to apply and become a key member of our team. 
 

Compensation / Pay Rate (Up to): $55,000.00 - $65,000.00 Per Year