Front Desk Lead (ALL LOCATIONS -Friendship Heights, West End, Mount Vernon, Navy Yard) - Varnish Lane

Varnish Lane  (ALL LOCATIONS -Friendship Heights, West End, Mount Vernon, Navy Yard)  are hiring a Front Desk Lead  

AREAS OF RESPONSIBILITY 

Lead Client experience 

• Greet and welcome clients in a friendly, personable and professional manner.
• Answer phone calls to assist clients.
• Organize and manage appointments in our booking system

Lead Shop experience

• Maintain shop cleanliness, assign clients to stylists,  
•  Assist with inventory by uphold the operational rotation of the floor. 
• Regularly check retail and back bar supplies. Inform Shift Lead and/or Manager when running low on inventory items.
•  Assist with stocking product tools and supplies. Execute breaks and proper clocking-in and out procedures. 
• Ensures that all company procedures and policies are upheld for client and team members

QUALIFICATIONS

• Worked  in a front desk setting or similar position
• Excellent customer service skills and  phone etiquette 
• Time management and Attention to detail.

PHYSICAL DEMANDS  

• Standing and walking for up to 8 hours  
• Lifting up to 15 pounds  

PERKS OF BEING A PART OF THE VL Team!

• Full-time employee eligible for health insurance, dental and 401k
• Positive work environment
• Career growth and professional development
• Snacks!