Front Desk - ProSmile

Job Title: Front Desk 

Department: Operations 

Reports to: Office Manager 

FLSA Status: Non-Exempt 

Company Overview 

ProSmile is the fastest growing dental organization on the East Coast and has the largest network of affiliated multi-specialty dental practices in New Jersey, with an expanding footprint in D.C, Pennsylvania and Maryland. Our premier DSO is led by world class dentists who understand what highly skilled dentists and dental professionals need to grow a practice while focusing on delivering the best-in-class clinical care to their patients. 

Position Summary   

ProSmile is in search of an energetic, motivated, and organized Dental Receptionist with a positive attitude who is looking for growth and development in their field, and the opportunity to ascend in a growing organization that puts the care of its patients and the satisfaction of its employees first. If building your career as a Dental Receptionist interests you, and you want to work in an enjoyable and fun environment that promotes learning and teamwork, look no further. We offer up-to-date equipment and technology, training, experienced and friendly staff, and dentists who truly care about their patients. We offer up-to-date equipment and technology, experienced and friendly staff, and dentists who truly care about their patients. Our Front Desk position offers a competitive compensation and benefits package that includes medical, dental, vision, 401(k), training and career development, license advancement assistance, and more! 

Duties and Responsibilities 

• Front Desk Receptionists are the first point of contact with our patients and should always be friendly and attentive to their needs in a timely manner 

• Front desk coordination of patient flow and financial activities such as scheduling, handling patient paperwork, collecting payments and insurance cards 

• Maintains reception area and inventory control of office supplies, patient literature and all related items. 

• Performs miscellaneous job-related duties as assigned 

Major Duties 

• Manage incoming and outgoing telephone calls 

• Verify and update all patient demographic data (including e-mail addresses and cell phone numbers) on the patient’s chart and in the computer 

• Make a copy of insurance card and verify insurance coverage and eligibility prior to treatment 

•  Control and schedule patient appointments; check the appointment waiting list daily and contact patients as required; confirm patient appointments and check off patients' name if they have been contacted; ensure the next day's schedule is filled for the Providers and that patients arrive and are seated on time 

• Prepare charts and schedules for the following day for each operatory 

• Ensure that parents accompany minors for appointments 

• Confirm appointments 

• Remind a patient of pre-medication requirements if applicable 

•  Review all patient records for signatures on health histories, consent forms and financial policy 

• Ensure that parent or legal guardian sign consent for minors 

• Maintain control of all patient payments and insurance statements; reinforce the financial policy of the office and ensure payments are current 

• Enter transactions and post payments at time of patient check-in and/or check-out 

• Make any notes on the patient’s chart or in computer that may help others to provide better service 

• Assist in directing patient recall system; send notices and telephone patients who have not been contacted; send broken appointment cards 

• Maintain office-scanning system for patient records;  

• Maintain Specialty Referral forms 

• Manage voice-mail messages 

• Communicate unforeseen schedule changes to Providers 

•  Ensure that the waiting room is comfortable and friendly at all time 

• Contact patients regarding returned mail for accurate mailing address 

• Assists Dental Practice Manager when necessary performing other assigned duties 

• Performs miscellaneous job-related duties as assigned 

Qualifications 

• Must be 18 years old 

• High School diploma or GED preferred 

• Customer facing work experience required 

• Work experience in a dental or medical practice preferred 

• Experience using Dentrix, Outlook, Word, Excel preferred 

• Easily able to learn new technologies and systems required 

• Ability to work in a fast-paced environment 

Knowledge and Skills/Expected Competencies 

• Strong customer service, communication and interpersonal skills. 

• Ability to clearly communicate medical information to professional practitioners and/or the general public. 

• Excellent organization, prioritization, follow up, analytical and time management skills with ability to handle multiple priorities and deadlines. 

Benefits 

Our staff work diligently to deliver quality care to our patients. They are the key to fulfilling our mission! 

Perks of being part of a team who is keen to their individual growth, our staff members can enjoy our unique benefits package including: 

Full Time 

• We provide above industry standards for Personal Protective Equipment (PPE) 

• Competitive pay 

• Health & Dental insurance 

• Dental discounts 

• PTO 

• Paid Holidays 

• 401k Retirement 

• Opportunities for growth 

• Continuing education 

• Flexible schedule 

• Training support 

• Fun and collaborative environment 

Physical/Mental Demands and Work Environment 

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

While performing the duties of this job, the employee is regularly required to stand, walk and use hands and arms to operate general office equipment (PC, telephone, file cabinets, copier, fax machine and printer). The employee may occasionally lift and/or move between 10 and 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee may need to travel to healthcare practices. 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate. 

The Company reserves the right to modify the job description based upon its needs and may require the employee to perform functions beyond those mentioned above. Neither this job description nor any other communication creates an employment contract between the Company and the employee. 

Equal Employment 

Our culture encourages individual development, embraces an inclusive environment, rewards innovative excellence, and leads in provider and patient satisfaction. Prosmile values diversity, inclusion, and equity as matters of fairness and effectiveness. We are committed to hiring and retaining a staff that reflects the diversity of the communities we serve, fostering an inclusive working environment where staff of all backgrounds feel welcomed and engaged. 

ProSmile is an Equal Opportunity Employer and encourages applications from individuals underrepresented in the medical sector, including people of color, and persons with non-traditional work and educational experience. All who believe they meet the stated qualifications are invited to apply.  

Company Safety 

We believe that the best care for our patients starts with the best care for our employees. ProSmile is committed to proactively creating and maintaining an environment that is safe for our team and patients. Employees are required to wear Personal Protective Equipment (PPE) including face masks, gloves, gowns, and more as needed and in accordance with CDC standards.