Front Desk - Astrana Health
Garden Grove, CA 92843
About the Job
Description
We are currently seeking highly motivated, patient-oriented Front Desk receptionist for a new primary care location to assist with daily operations in our multi-specialty clinic. This role will report to the Site Administrator and will allow us to meet the needs of our patients.
*The clinic is located in Garden Grove and anticipated to move to Tustin in ~6 months
Our Values:
*The clinic is located in Garden Grove and anticipated to move to Tustin in ~6 months
Our Values:
- Put Patients First
- Empower Entrepreneurial Provider and Care Teams
- Operate with Integrity & Excellence
- Be Innovative
- Work As One Team
What You'll Do
- Greet people entering the office, answering questions, providing directions and instructions on the check-in procedure.
- Manage a multiple-line phone system by addressing caller concerns, routing callers to the appropriate extensions, and leaving messages for the healthcare providers.
- Provide basic and accurate information in-person and via telephone/email.
- Maintain the reception area, keeping it clean and free of clutter.
- Submit treatment authorization requests.
- Maintain office security by following safety procedures and controlling access via the reception desk
- Must be detail oriented and possess strong organizational skills in a fast-pace environment
- Good verbal and written communication skills.
- Be able to prioritize workload while remaining flexible.
- May be required to work overtime to meet tight deadlines
- Highly motivated and able to work with multiple teams simultaneously.
- Take telephone messages and provide feedback and answers to patient/physician/pharmacy calls.
- Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing.
- Other duties as required.
Qualifications
- 1 year of work experience at the Front Desk of an outpatient primary care or specialty clinic
- Proficiency with computers
- (Preferred) Fluent in Vietnamese, Spanish, or Chinese (Mandarin/Cantonese)
Environmental Job Requirements and Working Conditions
- Our organization follows an in-person work structure where the expectation is to work onsite on a daily basis. The office location is 14221 Euclid St. Unit G&H, Garden Grove, CA 92843 (anticipated to move location to Tustin in ~6 months)
- The total pay range for this role is: $20 - $22 per hour. This salary range represents our national target range for this role.
Astrana Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us at humanresourcesdept@astranahealth.com to request an accommodation.
Additional Information:
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Source : Astrana Health