Front Desk - Family (South Austin, TX) - Lone Star Circle of Care

Lone Star Circle of Care is a non-profit, Federally Qualified Health Center (FQHC) dedicated to providing high-quality health care to patients in Central Texas. We provide a healthcare home for the uninsured and underserved and proudly provide the opportunity for our team members to make a difference in our community every day.

We offer you a comprehensive compensation package that includes competitive salaries and a generous benefits package. Your benefits include medical, dental, vision, life, disability, 403 (b), paid time off and training and development.

If you're interested in helping build a healthier community and improving the lives of others, we invite you to join our team and become part of our dynamic organization!

Position Summary:

Our Front Desk Staff members perform a variety of duties that are clerical in nature. Under general supervision, they exercise some discretion and make routine decisions based on existing guidelines. They frequently interact with Providers, Nurses, and Medical Assistants.

Patient Support:

• Provides initial customer service to all patients including; but not limited to, greeting patients, scheduling and confirming patient appointments using a multi-line phone, performing data entry into the NextGen software system for patient information, and creating patient files
• Provides conflict resolution and responds to patient grievances
• Creates and maintains confidential patient files and records; files accordingly
• Float to other LSCC facilities as needed and required
• All other duties as assigned

Payment/Insurance Processing 

• Facilitates patient check-in and check-out. Explain payment options, including sliding scale fees, Medicare, Medicaid and other forms of payment assistance
• Collects and posts patient payments; prepare deposits and follow established cash handling procedures
• Completes patient intakes, income screenings, and conducts insurance verifications and authorizations

REQUIRED EXPERIENCE, EDUCATION, AND LICENSE:

• High school diploma or GED
• Minimum of six (6) months of experience working in a professional administrative or related capacity

PREFERRED EXPERIENCE, EDUCATION, AND LICENSE: 

• Prior medical office and/or healthcare setting experience
• Prior customer support experience
• Proficiency with MS Office Suite (Word, Excel, and Outlook)
• Bilingual English/Spanish language skills