Front Desk Customer Service Representative - PrideStaff

PrideStaff is seeking an organized and focused Front Desk - Customer Service Representative for a growing manufacturing client in Charlotte, NC. This client specializes in producing and distributing residential and commercial garage doors and operators. You will be responsible for helping customers by providing product and service information and resolving technical issues.

Location: Charlotte, NC 28206

Schedule: Monday through Friday 7:30 AM to 4:30 PM

Pay Rate: $18-19/hr.

Responsibilities:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Process billing and invoices
• Develop and maintain a knowledge base of the evolving products and services

Qualifications:

• Previous experience in customer service, sales, or other related fields specifically in the manufacturing industry.
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Proficient computer and data entry skills, MS Office, Sage, CRM's

Looking for an immediate Hire - Apply Today!