Front Desk Coordinator - Northern Edge Physical Therapy

Clinic Name: Northern Edge Physical Therapy

Position: Front Office Coordinator 

Location: Wasilla, Alaska

Experience: 1+ Years

Employment Type: Full -Time

Hourly rate: $18 to $22

Job Summary: 

The team at Northern Edge Physical Therapy is committed to client centered, compassionate care by talented and caring therapists and athletic trainers to make a difference in the lives of our clients and our community. Our state-of-the-art facility allows for novice and experienced therapists alike to develop clinical expertise and evidence-based specialties to become leaders in their profession and get clients results.

As a Front Office Coordinator at Northern Edge Physical Therapy, you will play a vital role in creating a positive and welcoming experience for our patients. You will be the first point of contact for patients, visitors, and callers, ensuring exceptional customer service and facilitating the smooth flow of daily clinic operations. Your attention to detail, excellent communication skills, and ability to multitask will contribute to our clinic's overall success and reputation.

What We Offer:

• 401k matching
• Competitive Salary
• Employee Assistance Program (EAP)
• Employee discount plans
• Open clinic environment with an easy-going vibe
• Healthcare benefits, life & disability insurance
• Flexible schedules and annual accrual of 70 hours of PTO

Job Duties:

• Perform administrative duties in a compassionate manner to ensure proper reception, scheduling and billing for all physical therapy services and specialized programs.
• Responsible for all aspects of patient reception to ensure that each patient contact has a positive outcome and contributes towards treatment success.
• Develops a balanced schedule to ensure compliance with referral limits, insurance restrictions and maximize patient access to therapy services.
• Establishes a strong liaison with administrative representatives of billing, insurance providers, referral sources to remain informed and knowledgeable of any issues related to the administrative limits and guidelines on provision of physical therapy.
• Maintain a consistent pattern of follow-up with therapists, patients and referral sources to ensure the medical chart is up to date with current insurance verification, referral and supporting documentation.
• Perform routine collections of co-pays and deductibles to ensure that fees for services are remitted at the time of service. Offer payment plans or cash-programs in situations where the patient has limited financial resources to access services.
• Organize all reference materials (insurance contracts, verification, script renewals, payment plans, etc.) and perform routine reports (scheduling, appointment analysis, etc.) to ensure compliance with patient plan of care and insurance guidelines.
• Perform tasks in compliance with the policies and procedures.

Qualifications: 

• High school graduate or equivalent
• 1+ years of previous medical front office experience
• Excellent telephone skills
• Proficient in Word and Excel
• Previous experience with medical software preferred

About Northern Edge Physical Therapy:

The team at Northern Edge Physical Therapy is committed to client centered, compassionate care by talented and caring therapists and athletic trainers to make a difference in the lives of our clients and our community. Our state-of-the-art facility allows for novice and experienced therapists alike to develop clinical expertise and evidence-based specialties to become leaders in their profession and get clients results.

You are encouraged to apply online today! 

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