Front Desk Coordinator - Dogtopia
Orlando, FL 32803
About the Job
Bring your Dog to work? That’s right! Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate oping for an energetic, organized, business-minded individual that will be the first point of contact as a Front Desk Coordinator. This person should love dogs – and, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus!
Core Competences:
· Consistent and timely attendance
· Ability to learn dog recognition
· Completion of all E-learning platforms
· NPS and phone scores
· Proper door control in all rooms
· Proper record keeping
· Participate and lead topics in team meetings
Qualifications
· Must love dogs
· Ability to spend up to 100% of work time standing
· Ability to work flexible days and hours, including holidays and weekends
· Ability to work cohesively with others in a fun, fast paced environment
· Strong customer service skills, along with customer tolerant
· Ability to make/take phone calls while still assisting lobby
· Must be comfortable with upselling
Personal Characteristics:
· Detail oriented
· Quick thinker
· Emotionally intelligent
· Outgoing, enthusiastic by nature
· Fun-loving
· Strong multitasker
· Excellent communicator
Day to Day Duties
· Data Entry
· Creating Pet Parent Charts
· Greeting EVERYONE that walks in or out of Dogtopia!
· Understanding Dogtopia’s Retail Items
· Manager staffing call-outs and replacement shifts
· Undertanding our Dogtopia-isms
o The Rules by which we, as DOGTOPIANS live by are.
§ We LOVE life unconditionally like a dog
§ We STAY loyal to our pack
§ We CHASE the absolute highest standards of safety
§ We PLAY to our fullest potential
§ We TREAT every day like It’s the Most Exciting Day Ever!
Customer Service & Presentation
· Ability to work cohesively with their team in a respectful and professional manner
· Excellent communicator and can speak consistently to out 3 S’s (Smile, Story, Satisfaction)
· Be knowledgeable on pricing and services
· Answer in-coming phone calls, listen and respond to voicemails, respond to emails- all in a timely, problem-solving manner
· Complete cashier and point of sale operations; able to communicate with leaving and in-coming staff, peers, and leadership
· Communicate and follow through with pet parent and resort leadership requests
· Maintain cleanliness of the entranceway and lobby including the restrooms
· Offer upgrades and sell additional services based on guest wants and needs
· Strive for high customer review rating by always smiling for the cameras and engaging in safe play!
· ENJOY your team! GROW your team! And PLAY to your fullest potential.
As the Front Desk Coordinator you are responsible to work with all customers, furry friends and team member to ensure Dogtopia sets the highest standards and satisfaction of safety and fun.
Dogtopia, the industry leader in dog daycare, boarding, and spa services. The Rules by which we, as DOGTOPIANS live by are: We LOVE life unconditionally like a dog. We STAY loyal to our pack. We CHASE the absolute highest standards. We PLAY to our fullest potential. We TREAT every day like It’s the Most Exciting Day Ever!