Front Desk Coordinator, Mandarin North, Full-time - Brooks Rehabilitation

Join a friendly and collaborative team, working along side multiple employees to provide superior patient care in an outpatient setting. They will have the opportunity to collaborate with other specialty teams including neurological, geriatrics, orthopedics, pediatrics, sports therapy, women’s health, vestibular/balance, oncology, and low vision

Responsibilities:

• Provide a positive patient experience through patient engagement
• Assure benefits have been verified, authorization was received, and review intake documents for completion before the evaluation and follow up treatments per insurance guidelines
• Scheduling patient follow up appointments per insurance guidelines and plan of care prescribed by evaluating clinician
• Collect co-payments, co-insurance, and deductible at time of service
• Ability to multi-task in a fast paced environment
• Maintaining patient records and accounts by obtaining, recording, and updating the account
• Maintain communication with the center manager and provider relations specialist
• Effectively communicate both verbally and written with referral sources and vendors

Qualifications:

• High School diploma or equivalent
• Successfully complete a data entry assessment
• Customer service experience preferred
• Medical terminology knowledge desired

Hours:  40/hrs a week; Monday-Friday

Compensation: Experience and education may be considered along with internal equity when job offers are extended.

Thriving in a culture that you can be proud of, you will also receive many employee benefits such as the following:

• Competitive Pay
• Comprehensive Benefits package
• Vacation/Paid Time Off
• Retirement Plan
• Employee Discounts
• Clinical Education and Professional Development Programs

Disclaimer:  This job description describes the general nature and level of work only.  It is not an exhaustive list of all responsibilities, duties, and skills.  Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.