Front Desk Coordinator - Mindful Behavioral Healthcare

Job Purpose: Serves patients by greeting and helping them in a professional and courteous manner; scheduling appointments; maintaining records and accounts. Front Desk Coordinators must interact smoothly with the back-office personnel as well.

Job Duties:

• Greet patients and visitors in a courteous and friendly manner, in person or on the telephone; answering or referring inquiries.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person.
• Keeps patient appointments on schedule by notifying provider of patient's arrival.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining organized the reception and waiting area at all times.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.
• Reports to Clinical Operations Manager.

Skills/Qualifications: Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing, Professionalism, Quality Focus. Must have High a School Diploma and administrative and 2 or more years' clerical experience in a medical office setting.

Expected Goals: Focus on customer service satisfaction, empathy and respect; excellent verbal communication, good organizational skills, good judgment and decision making, conflict management abilities, emphasis in teamwork, interpersonal skills, and dependability.

This role is Monday - Friday, 8a-5p EST. Though rare, candidates must be available to work beyond the established scheduled (extended hours), when required by the business.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental Insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Dental insurance

Medical Specialty:

• Psychiatry

Schedule:

• 8-hour shift
• Day shift
• Monday to Friday
• No weekends

Education:

• High school or equivalent (Required)

Experience:

• Medical receptionist: 1 year (Required)

Language:

• English (Required)
• Spanish (Required)

Work Location: In person