Front Desk Coordinator (Full Time/Hourly) - Columbia - Rehab 2 Perform LLC

Rehab 2 Perform is looking for an energetic Full-Time (Hourly) Medical Receptionist to join our team! This Medical Receptionist will oversee the daily operations of our clinic, communicate and delegate to other staff and effectively manage the physical therapists schedule. This individual must be able to efficiently multitask and be driven to provide outstanding customer service.

Only Apply if You Want to Help People Get Better! You are a Critical Part of Our Clients Journey in the Patient Lifecycle.

THE PLACE FOR YOU - Rehab 2 Perform is the work environment suited for individuals looking for a combination of athletics and health care. The R2P team provides physical therapy to help individuals in the community reach their greatest potential. For those looking to work on a team that is determined to empower all clients who walk in our doors, this is the place for you. R2P was named to the INC. Magazine Top Workplaces in 2020, and an INC. 5000 Fastest Growing Companies the last four years!

Candidates must be able to work the following hours during the work week: *schedule is subject to change slightly as needed to meet business needs*

• Monday-Thursday: 10AM - 6PM 
• Friday:9AM - 5PM

Job Description:

Under the general and direct supervision of the Site Director, Physical Therapist, or Corporate Management, the Medical Receptionist prepares the patient for treatment by collecting payments and paperwork; performs the housekeeping duties of the department/facility; and oversees the daily operations of the clinic.

Responsibilities and Duties

• Verification of Insurances and Authorizations of visits
• Delegation and Coordination of Tasks with other Medical Receptionists, Physical Therapists, Site Directors and Corporate Management
• Accurately enter charges (copays, co-insurance and bill payments). Review of daily patient payments
• Preparation and Coordination of In-Services and Events with Site Director and Corporate Management
• Performs clerical duties, such as taking inventory, ordering supplies, answering the telephone or taking messages. Assists patients with paperwork when necessary
• Communicate arrival of clients and help ensure timeliness of sessions
• Multi-tasking of job tasks and responsibilities with the ability to complete in an expected time frame
• Maintains a neat and organized workspace and ensures cleanliness within the facility
• Understanding and assisting in the patients plan of care in regards to scheduling appointments, lost patients, and pro-actively rescheduling appointments
• Follows up and reviews daily reports and proactively communicates the need for a prescription, authorization / referral / precertification to ensure there are no delays with patient care

Qualifications and Skills

• Experience with Electronic Medical Records (EMR) and scheduling software
• Accurately and Efficiently uses technology in the office (computer, scanner, iPad, credit card machine), and any software required. Knowledge and use of Prompt EMR,WebPT, Revflow and other healthcare software is favorable.
• Customer service / relations experience
• Superficial knowledge of the reasons for patient care including physiology, anatomy, and neurology is helpful, but not required
• Previous experience in a clinical setting (hospital or physical therapy clinic) with an understanding of medical billing practices and medical terminology (CPT and ICD10 codes)is a plus
• Willing to work under direction and take instructions and corrections; ability to reason, to remember names; details of instructions; must be alert, adaptable, and flexible
• Professional manner; thoughtful of others, gentle and courteous
• Ability to organize and prioritize as things change and the atmosphere is fast pace.
• Experience using G-Suite product (i.e. Google Docs, Gmail, Calendar)
• Comfortable taking initiative (Self-starter)
• High school graduate or equivalent

Compensation & Benefits: Hourly pay range based on experience. Health Insurance benefits (Medical, Dental, Vision) will be presented to full time employees, including a $250 monthly stipend for those who enroll in medical benefits. Investment options are available through a 401k plan, following one (1) year of employment with Rehab 2 Perform. Full time staff receive a minimum of 10 (10) paid days off and seven (7) paid holidays per year. Vacation increases incrementally with longevity with the company. Opportunity for growth & promotion.

Rehab 2 Perform provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rehab 2 Perform complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Rehab 2 Perform expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Rehab 2 Perform's employees to perform their job duties may result in discipline up to and including discharge.