Front Desk Coordinator - Dogtopia
Fishkill, NY 12524
About the Job
Bring your dog to work? That’s right! Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, well-organized, customer service-oriented individual that will be the first point of contact as a Front Desk Coordinator. This person should love dogs - and, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus! What we offer: Let’s look at what Dogtopia does for you!
- Looking for a friendly, outgoing, self-motivated, assertive morning/evening/weekend staff
- Competitive wages
- Learn key skills related to customer service, teamwork, and even sales!
Now that we have the fun out of the way let’s get into what you can offer us Day to day Duties
- Data entry across multiple formats
- Creating Pet Parent Charts
- Greeting EVERYONE that walks in or out of Dogtopia!
- Understanding our Dogtopia-isms
The rules by which we, as Dogtopians live by are: We LOVE life unconditionally like a dog.
We STAY loyal to our pack.
We CHASE the absolute highest standards of safety. We PLAY to our fullest potential.
We TREAT every day like It’s the Most Exciting Day Ever!
- Clean and Safe Environment to ensure our furry friends are always in a safe and clean environment we take pride in working as a team to get all the nitty gritty complete
- Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia’s safety and cleaning standards.
Customer Service and Presentation
- Maintains a neat and organized Front Desk and area at all times.
- Sets the example for the team on the 3 Ss (smile, story and satisfaction) and hold accountable to internal and external customer service standards.
- Answer phones, e-mails, and questions from pet parents and is independently able to handle even a tough situation.
- Strive for high customer review ratings!
- ENJOY your team! GROW your team! And PLAY to your fullest potential
As the Front Desk Coordinator, you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers. Please take a moment and watch this short video to learn more about the brand:
https://www.youtube.com/watch?v=9FONo1u85eY
Dogtopia, the industry leader in dog daycare, boarding, and spa services. The Rules by which we, as DOGTOPIANS live by are: We LOVE life unconditionally like a dog. We STAY loyal to our pack. We CHASE the absolute highest standards. We PLAY to our fullest potential. We TREAT every day like It’s the Most Exciting Day Ever!