Front Desk Concierge - SOS International

SOS International LLC (SOSi) is seeking a Front Desk Concierge for our Reston, VA office. The Front Desk Concierge is responsible for providing administrative and operational support to functional leaders, maintaining a professional, secure and welcoming front desk, while playing a crucial role in ensuring the smooth operation of office facilities. This individual will also collaborate with HR to develop support programs for our dedicated employees.

• Expense Report Processing and Purchase Requisitioning:
• Produce and review expense reports for Executive Leadership and others as designated ensuring accuracy, adherence to company policies, and required supporting documentation is included.
• Communicate with employees to gather any missing information or clarification on expenses.
• Liaise with accounting or finance departments to ensure timely reimbursement of employees.
• Enter and process electronic purchase requisitions, ensuring all necessary approvals are obtained.
• Track the status of purchase requisitions and follow up on outstanding approvals.
• Front Desk Duties:
• Greet visitors and clients with in a friendly and professional demeanor.
• Answer inquiries, provide information, and direct individuals to the appropriate personnel.
• Maintain a neat and organized front desk area, creating a positive first impression.
• Ensure that visitor sign-in procedures are followed for security and tracking purposes.
• Phone Calls and Mail Management:
• Handle incoming phone calls promptly, professionally, and redirect them to the appropriate parties.
• Take messages accurately and deliver them promptly to the intended recipients.
• Manage and distribute daily mail and deliveries efficiently, ensuring timely delivery to recipients.
• Maintain records of incoming and outgoing mail and packages.
• Facilities Ticket Requests:
• Monitor the facilities ticket request system regularly.
• Address and resolve facility-related requests promptly or escalate them to the appropriate teams.
• Communicate with employees regarding the status of their facility requests.
• Office Care:
• Regularly inspect and tidy up the reception area, conference rooms and common areas, including seating areas and reading materials.
• Ensure that corporate branding materials and displays are well presented.
• Maintain an inventory of office supplies for the front desk area.
• Data Analysis and Documentation Support:
• Conduct research and gather relevant data for reports and special projects.
• Analyze data to identify trends, patterns, and insights.
• Create comprehensive and visually appealing reports using appropriate tools.
• Assist in the organization and storage of company records, both physical and electronic.
• Compile data from time and expense reports for financial and project tracking purposes.
• Track progress on departmental goals and objectives.
• Workplace Operations Improvement:
• Identify opportunities to enhance workplace operations, efficiency, and communication.
• Research and evaluate tools, technologies, and services that could improve office productivity.
• Assist in the implementation and rollout of new workplace initiatives.
• Executive Support:
• Provide administrative support to Company executives, including scheduling meetings and managing calendars.
• Assist with travel arrangements, expense reporting, and other executive-related tasks.
• Handle confidential and sensitive information with the utmost discretion.
• Order catering for meetings.
• Support Program Development:
• Collaborate with HR to design and implement support programs for employees.
• Conduct surveys and gather feedback from employees to identify areas for improvement.
• Assist in the planning and execution of employee engagement events and activities.

• 2 years of successful experience providing administrative and/or operational support similar in a Government Contracting environment.
• Bachelor’s Degree from an accredited U.S. college or university in a liberal arts or business-related field preferred or an additional 5 years corporate experience.
• Excellent Microsoft Office skills, including Word, Excel, PowerPoint, Project, Outlook and Teams.
• Demonstrated ability to learn and master other specialized software applications.
• Excellent organizational and multitasking abilities with acute attention to detail.
• Strong interpersonal skills and the ability to communicate effectively with individuals at all levels.
• Excellently demonstrated writing and speaking skills.
• Excellent demonstration of organizational, project management and problem-solving skills.
• Excellent interpersonal skills.
• Demonstrated ability to exercise discretion in the handling of sensitive business and personal matters.
• Demonstrated ability to work independently and as part of a team.
• Flexibility to work non-standard hours to meet the demands of executives or senior leadership.

• Fluency in a foreign language is desirable, but not required.
• Ability to obtain and maintain a U.S. government security clearance.
• Costpoint experience preferred.

• Normal office working conditions.
• Around-the-clock availability and non-traditional work hours including nights, weekends and holidays, as needed.
• Occasional physical exertion, including lifting and/or moving objects or packages weighing up to 25 lbs.

SOSi does not discriminate against job applicants or employees on any legally recognized basis including, but not limited to age, race, color, religion, national origin, genetic information, sex, sexual orientation, gender identity or expression, marital status, disability, veteran status, or any other characteristic protected by applicable U.S. federal, state, and local laws.