Front Desk Concierge - Congressional Country Club

Do you have a passion for making everyone's day better?

Have you ever been told you smile a lot?

Do like that teammates rely on you to support them?

Does being the first and last impression excite you?

If you answered yes to all the question above, then you should know Congressional Country Club is seeking Concierge / Youth Coordinator. The Concierge / Youth Coordinator will primarily assist members/guests in all front office-related areas, along with supporting in youth events and always providing a world class experience and service to Members and guest of the Club.

Congressional Country Club is looking for Team Members that believe the impossible is possible. Driven to continuously make a positive impact on the organization and believe that as a team we accomplish more.

What will be expected of you:

• Work with Director of Youth Activities to on sleeping room amenity strategy, culture, and services
• Assist Membership over the duration of their stay (service, travel, area attractions, etc.)
• Register Members/guests and assign rooms; comply with special requests whenever possible
• Assists in pre-registration and blocking of rooms for registration
• Check in rooms into the Jonas Hotel System
• Know room location, types of rooms available and room rates
• Coordinate room status updates by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests and part-day rooms
• Processes member/guest check-ins and outs, manage room keys
• Posts and files all charges to Members'/guest accounts
• Answer the phone within the first three rings and always use proper telephone etiquette
• Processes mail, packages and messages
• Read and initial the pass-on log and bulletin board daily; know of daily activities and meetings taking place in the Club
• Count the bank at the beginning and end of every shift
• Make sure all petty cash is in the cash register or has been accounted for
• Coordinate guestroom maintenance work with the Engineering and Maintenance departments if the manager is not available
• Must be aware of all safety and emergency procedures and accident prevention policies and procedures
• Maintain cleanliness and neatness within the Front Desk area
• Make necessary purchases for all events and work with vendors, entertainment companies, etc. to reserve appropriate items.
• Analyze member data to identify demographic trends of the youth member population.
• Develop a marketing plan for youth activities, and monitor its progress.
• Oversee registration for summer youth programs in all club outlets.
• Plan, execute and improve existing Holiday Youth Activities, i.e. Halloween, Evening with Santa, Easter Egg Hunt, etc.
• Develop an annual calendar containing new social events for children/families and manage marketing, reservations, staff, set-up, execution, break-down, and analysis post-event.
• Know and understand coat check operations; fill in when necessary/emergencies (see below)

How we determine your qualifications:

• Two years' customer service and/ or Hospitality experience, required Front Desk/Rooms, preferred
• Four-year College Degree, preferred
• Previous camp counselor experience, preferred
• Kids Cam Proficient in Microsoft Excel, Word, Outlook, Publisher, Working Proficiency

Benefits:

• This is a Full Time Position
• Complimentary meals
• Complimentary parking
• Health, Dental & Vision Insurance (Available to Full Time and Part Time Team Members)
• FSA
• 401K with match
• Employee Discounts Golf, Tennis, Fitness Apparel/Items
• Congressional offers competitive benefits focused on total wellbeing and dependent aid as we aim to help you achieve a healthy work and personal life.