Front Desk Clerk - Havasu Landing Casino

Position: Full-Time Front Desk Agent
Department: Hotel

HOTEL FRONT DESK AGENT
We are looking for a hardworking and reliable hotel front desk agent who is enthusiastic and willing to grow within our hotel! In this position, hotel front desk agents are expected to have great customer service, multi-task, and work well under pressure.

Duties and Responsibilities:

• Perform all arrival and departure procedures
• Manage proper guest payment methods and verifying credit card data per hotel standards
• Provide information about the hotel, restaurant, lounge, and casino
• Maintain updated records of bookings and payment requirements
• Communicate all pertinent shift information to direct manager and desk staff
• Maintain room status inventory
• Respond to guest concerns/needs in a timely and professional manner
• Communicate with housekeeping staff to ensure guest rooms are clean and ready before pre-blocking or guest arrival
• Answer the front desk phones in a timely and professional manner
• Perform additional duties as requested

Qualifications:

• Must be at least 18 years of age
• High school graduate or GED preferred
• Must be able to communicate in the primary language used in the workplace
• Ability to stand for long periods and have good finger dexterity
• Must pass a pre-employment drug test